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Mile High Opportunity

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Right smack dab in the middle of my crazy 30 days was an opportunity to come here to Zoll Summit and present the first position argument for EMS 2.0.

As much as it has been pulled apart, scrutinized and criticized, the core message of looking at why we do what we do was very well accepted by the audience here in Denver.  Supervisors, Chiefs, practitioners, designers and marketers all sat down and listened to that crazy blog guy and his UK buddy explain what EMS 2.0 means and why it has a chance to work this time.

Mark did a great job relating social media to the mission of improving EMS and the discussion that followed ended with one of the attendees asking where they could find a “user guide” on how to approach social media policies for departments.  Mark and I shared a “Well, duh…that’s a great idea!” moment and went on.

Soon after our session and the discussion we commandeered the main ballroom and it’s twin 25′ screens to fire up the first episode of the Chronicles.  It was after the last session so not too many folks turned out, but many times it isn’t the quantity, but the quality.

Soon after the show and a quick look at A Seat at the Table (thanks for the reminder Mic Gunderson) we found ourselves face to face with CEO of Zoll Rick Packer, our sponsor.  Fearing a “I never approved this” moment, we were welcomed with a warm smile and a hand shake, followed by a long discussion of the concepts we discussed in the show.

Zoll has been more than gracious in helping us spread the word of EMS 2.0 and Chronicles, even if I should be back in the room studying for the promotional exam.

This week has seen us debating EMS systems allocation with friends, Chris Montera and Steve Witehead to name a few, and sharing the idea of improving EMS.

Later today Mark and I will be attending a networking event where we hope to share the message even more.  Sorry for so few updates, we’re working on it!

HM

You Make the Call…Day Off

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ymtk-140x200Ah… a nice day off with the family.

Today you’ve decided to grab the kids and head into the City for some time at the Museum.  The crowds are thick on a beautiful spring morning and you navigate them with the skills of someone who has been through worse.

As you stand in line with another 250 patrons, wouldn’t you know it, the fire alarm  begins to sound.

Great.

Grabbing the little ones you make way with the others towards the exits and are rather impressed with the way folks are actually leaving the building.  On the way out, your little one asks if the fire trucks are coming.  Doing the quick math and having responded to an alarm at this particular building, you know the first due engine is only minutes away so you hurry along to the front of the building.

Outside everyone is asking everyone else what they think caused the alarm.

“Some kid playing with the alarm” someone says.

“What if they just needed to evacuate the building?” someone else asks.

Looking at your watch you realize the first due engine is past due and the alarm bell is still ringing.

10 minutes pass.

Then 15 minutes pass.

No sirens, no engine and everyone is still outside.

Do you step forward and if so, what do you say/do?  This is your response area on your days on duty and something isn’t right, but you have the family in tow.

What do you do?

You make the call.

Chronicles of EMS: Episode 2

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Also posted at Chronicles of EMS .comchroniclesblog HERE

This is mainly to get everyone to stop sending me emails on how to watch Episode 2 of the Chronicles of EMS.

We haven’t made it yet.

That isn’t to say there isn’t one, but keep in mind it costs nearly $10,000 to film an episode and Setla Films put together a knockout punch premiere for far less than that.

We have a ton of footage of me and Mark in the fire station, riding the engine and having in depth conversations about calls we showed you.  So in essence, if we put together a second episode from the SF adventure and held it to the same standards I would have to go back into the studio and re-record a lot of voice over to cover set ups and explanations of what was happening, otherwise it would be the Justin and mark interview show, which is currently under the name A Seat at the Table.

You have all been so wonderful in your acceptance and spreading of the first episode and it was indeed an amazing experience to make it, help prepare it and then release and share it with the world.

To put things in perspective, you are all the happy first time parents of this baby, the Chronicles of EMS, and we just rolled over for the first time.

You’re excited, the calendar has been marked and you’re calling all your friends to tell them what just happened.

Do you want to see us roll over again or start to crawl?

Crawl or walk?

Walk or run?

Run or race?

This is the beginning of a lot of firsts for us and for you the audience.  Feel free to keep emailing your thoughts and concerns to me (thehappymedic@gmail.com) and to Mark(mglencorse@yahoo.co.uk).  We not only welcome your comments but demand them because, after all, this is about community above all else.

We made 2000 facebook fans in 3 days while filming and the ning site is still gaining members.

Keep the word spreading and when the next episode comes out you won’t have to help us spread the word, just sit back, relax and enjoy.

So, in summation, we’re rolling over, you like it and we’re doing more and more every day. (Wait until you see what we’re trying to do for EMS Expo! I’ve said too much already)

If you want to see a new episode sooner, get on the phone to your ambulance salesman, equipment supplier and union rep to get in touch with us about sponsoring a trip to your system or a system you want to see.  You’d be amazed what magazines are charging these days for an ad that gets looked at once, then put away.  We offer a part in the future of EMS, all they have to do is think like Pepsi.

Haaaaaave you met Ted?

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I apologize in advance for the formatting on this post, I worte it on the plane and wordpress’s HTML coding sucks so in the interest of spending more time with my now 4 year old, I give it to you raw.

“Have you met UK Paramedic Mark Glencorse?”

“Have you met Ted Setla?”

I have never before tried so hard to talk to people about something other than getting in the ambulance. It’s not easy to be a barker at these conventions.

Paul, who’s last name I am either forgetting or omitting for my own safety, from Zoll was the leader of the demonstration of the Zoll Rescue net system, who’s presentation was before Mark’s and my own.

He had great one liners and provoking questions that made passersby stop and wonder what the guy in the blue shirt was talking about. That was nice.

Just wandering the aisles at a trade show can seem awkward I’ve learned. As you wander, the folks from all the booths seem to come at you, quickly reading your name badge and asking you some strange question you’d rather not answer.

“What C-Collar does your system use?”

“Well, shoot, it seems to change all the time, why?” and they’ve got you. And they’re good at it, that’s why they’re there.

At EMS Today Baltimore, the Chronicles of EMS team was invited by Zoll to speak about the reality series and where the movement might go.

Charlotte, our Zoll contact, had arranged for a large amount of T-Shirts to be available to conference goers and they were a big draw. Trouble was we didn’t have a space in the booth, or any booth for that matter. Not sure exactly what we were, how we were to interact or what to do, we did what all Paramedics do, improvise and adapt.

A false wall curtain moved, literature stored and a quick ironing of a half dozen shirts up on hangers and POOF! Chronicles of EMS “booth.”

We were in front of the previously hidden storage room for the Zoll folks and they were constantly coming in to get more handouts and materials as they were quite popular.

So Mark and I took position in front of the 5′ wide gap in Zoll products and readied ourselves for the storm.

And this is where the really great part of social media comes in.

As faces approached we tried not to look at the name badges, but just introduce ourselves with a simple “Have you seen the Chronicles of EMS, the new EMS reality series?”

Surprisingly, most folks who wandered by said they had heard of it, or seen something about it, and not in that “Oh, sure I’d LOVE to see pictures of your great grand children” way, but in a “Finally someone can explain this to me” way.

So right there in the booth Mark Glencorse had wrangled a power source and extra monitor to show the episode on a loop. And folks took a look and asked more about it.

A 17 year old EMT student from New York State saw it.

His father, a retired Firefighter and social media skeptic saw it.

And they both wanted to learn more about it.

That is huge.

What else was huge, in my book at least, was the number of bloggers who made the travels to gather in Baltimore for the largest Fire and EMS Blogger meet up in the history of man.

At one point a familiar face wandered over and extended a hand and I shook it. The voice that came with it was none other than Ambulance Driver. Before I had a chance to express my joy in meeting a true beacon in EMS blogging he stepped aside and introduced me to another beacon, Too Old to Work, Too Young To Retire (TOTWTYTR or TOTW). My jaw was on the floor. Having my face all over the show makes me rather easy to spot, but some of the most closely kept secret identities in blogging came forward and said hello. It was amazing.

Even more amazing though was how they stepped back when folks would approach Mark and I and say “I read all the blogs and meeting you guys is so cool.” Mark and I shared an inside glance, then looked 10 feet back and wanted to say “Do you know who is standing right behind you? TOTW and Ambo Driver! Look quick!”

On the morning of the second day I was hurrying through the lobby of the hotel on my way to meet Mark to head for a full day of wrangling folks into the “booth” and share Chronicles. Coming my way through the throngs of high school students gathering for the Model UN Conference was the internet’s Red Headed EMS Stepchild, Chris Kaiser. As I said hello to him an oddly familiar face appeared behind him.

And something happened that would happen over and over again that day:

The second introduction.

You see, we really do live double lives. As I looked to the beautiful (and tall) woman I suddenly realized I was introducing myself to an old friend, Epijunky from PinkWarmandDry. We shared a smile and a hug as if we had not seen each other in years even though we had never met.

Friendships were not made here, they were experienced on a different level.

I offered a hand to a fellow approaching the booth with purpose, another man close behind. It was Fire Critic and Fire Daily, themselves having only met face to face after months of co-hosting a radio show together.

NateEMTB from twitter stopped by to say hello, as did MyrtLife and literally dozens of others who introduced themselves first with their names, then their identities. The names got a polite smiles, the identities a welcoming embrace.

Yes Mrs999 and MrsHappy, we did a lot of hugging. It comes with the territory.

But then there were the other folks stopping by the spot we carved out of the convention floor, a space not even big enough for 3 people to stand, so we stood in the aisle.

It was in this aisle that I had the first of many “Are you freaking kidding me?” moments.

“Hi Justin, Hi Mark. I really like what you guys are doing” said the brown haired man in the striped shirt.

“I’m Bryan Bledsoe.”

I’ve said it in this forum a good deal of times, but this truly was a

blink…blink…

moment.

And I was a fanboy all week. Dr Bledsoe wandered by a number of times during our stay and always had a smile and a handshake to say hello.

It may be a bit late, but if you hate name dropping and fanboyism, you should go read Motorcop because I am about to go 14 year old on you.

I carried my Firegeezer mug on the plane so the baggage handlers wouldn’t damage it. I carried it and a red permanent pen each and everyday on the off chance I would bump into Mike Ward or the Fire Geezer himself to get it autographed. And I did. Both of them. Yup, I’m THAT kind of fan.

Throughout the show, we met people involved in all aspects of EMS and each level seemed interested in what we were doing, both in the show, with the blogs, EMS 2.0 and just saying hello and talking to folks.

I can not select a single moment that was my favorite but I have collected a few that stand out from EMS Today in Baltimore:

Meeting the inventor of the KED, over a beer.

Introducing myself to the Chief of EMS for FDNY who replies, “Yeah I know you guys.”

Talking systems allocation theory with an 18 year old EMT student from New Jersey (I forgot your name but if you read this email me, our talk is not over!)

Being interviewed by THE Dave Statter of Statter911.com who refuses to put me on channel 9.

When a twitter friend, 2 of them actually, accompanied other new friends to an Irish bar in the cold night air near closing time and then not letting me buy them a drink (I owe you squirrel and NJ)

Watching vendors realize the power social media has.

I can’t wait until Denver in April.

HM

the Handover turns 1

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The Handover, blog carnival roundup brain child of my UK alter ego Medic999 turns a year old this month.

Buckman at Gomerville.com asked for submissions around the theme of an EMS Portrait and the submissions did not disappoint.

Hard to believe it was a year ago Mark emailed me about this idea and I had no idea what he was talking about.  Now it’s a great way to find new blogs and share posts about a theme.

Be sure to read up on next month’s topic and host while there and drop a post in.

Chronicles of EMS Caption Contest

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All right all you twitter folk, I heard your call for the contest and I’m stepping up.

We’re having ourselves a little caption contest.

Mr Setla, my producer, and ninja trainer, over at the Chronicles of EMS posted some teaser photos of a brand new series in the works called Chronicles of EMS: A Seat at the Table.  This new web series is an exciting project we’re working on to open up the dialogue in our profession in a way that’s never been done before.

As a result, we’ve been testing and experimenting with topics, light and film and this photo is a screen shot of one of those tests.frumpydumples

So you’re wondering what I’m saying?  Let’s hear it.  Caption this photo.

CONTEST RULES

  • You can comment as many times as you like and offer as many entries as you like.
  • All entries must be here at the Happy Medic blog in the comments of this post.
  • I am the judge and will choose the one that makes me the happiest.
  • Entries must be made before 10 PM pacific time February 11th
  • The winning caption will be announced immediately after the premiere of the Chronicles of EMS pilot episode which airs at 5 PM Pacific on February 12th.
  • The winner will receive a Chronicles of EMS T-shirt to be supplied by me.
  • You MUST be present at the premiere or in the chat room during the premiere to claim your prize.
  • This contest is void where prohibited by law or llama, whichever comes first.
  • Foul language will not get you eliminated, but may be difficult to explain to your mother when the shirt arrives in the mail.
  • There is no cost to enter, but if you must, donate to the CoEMS cause.
  • The winner will also be invited to be a special guest on the new Chronicles of EMS:A Seat at the Table series in Northern California.  I’ll invite you, you just have to get here.

Small fire, small water. Big fire…

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Well, did you finish the statement?

Did you finish it the same way most do? “Big fire big water”?

Is that really the right answer?

I think it is the wrong answer.

Pumping high volumes of water into the 7th floor office complex isn’t going to help us if we haven’t trained with the tools used to knock that fire down. Yes having larger amounts of water on the fire floor will help us, but we must remember the layout of our commercial sites. They are commonly open with organized furnishings, and heavy on false walls and highly flammable file cabinets, records etc.

Training needs to include coordinating multiple lines, finding the seat of the fire, and knocking it down. Sounds simple and straight forward, but when all you hear is, big fire, big water, then train residential and not commercial, things can get tricky.  But even in a multi-residential situation, we need to get our water to the fire, otherwise it will ricochet off the ceiling, fall to the floor and run into the street.  All that big water right down the drain and the fire is still burning.

I prefer to say “Big fire, SMART water.”

Get in there with the large line but use it appropriately. Get your fog nozzle off and gain the distance from a smooth bore nozzle. That will give you a chance to get closer to the seat of the fire, find it and effect a knockdown to facilitate a search.  Defensive fires are no different.  Shooting a line from the street and aiming for the ridge line will direct all that water up and over the fire, not into it.  If you don’t have fire to hit, why are you training a line there?  Use that water to your advantage.  Collapse an issue?  Then get the lines up and out of the collapse zone with aerial pipes and platforms but don’t just “surround and drown.”  Aim for areas of heavy fire.  You won’t be “pushing it” somewhere else, it’s already going there, knock down the bulk of it’s heat and support and it will slow it’s advance.

When it is commercial and you’re trying your best to get as many large lines as you can into the office building, what are we doing?  Each of those lines needs 2 persons on the nozzle, an officer and then a member at each corner feeding line.  That exceeds even the best staffing models I’ve seen.  Take that first line and make a difference with it.  Keep it dry until you absolutely need water, then your layout person and other companies can help you stretch as you go.  Charge that 2 1/2″ line with 2 people at the door and all it will be good for is holding the front door open.You’ll need help getting it where it needs to be, but once there and trained on the seat of the fire, conditions will improve and smaller lines can chase the fire back as you advance, knocking down a lot of fire.  All because of SMART application of water.

Think I’m wrong?  Know I’m wrong?  Show me.

These are my observations and do not reflect the standards and practices of my employer.  Nor is the Department in the image used being singled out, nor were they the inspiration for this post, just a nice shot of an outside defensive line and an officer who appears to REALLY love that tree.

Mutual Aid Updates

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Attention all units in the field.

The Mutual Aid Bards are being updated with a couple of new blogs on the EMS radar.

Ambulance Amateur is a volunteer care giver in the UK who so far is quite opinionated by the clients he meets.  I’m adding them as a window into another version of what i saw with UKMedic999 on the Project.

Another new find is the Orange Taxi who I found wandering looking for other folks reactions to the discussion over at CK’s place about EMS pay.  He’s been in the business a bit and has something to say about it. I’ll be listening.

I wish our new blog family good luck with their endeavors.  have a read and if you like them, follow them.

HM

After Christmas Sale!

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That seems to have gotten your attention.

I wanted to post a bit about the end of the year salaries, but our buddy CK has a far better slant on it than I was planning.

And my usual rant about system abusers seems like an echo in the great conversation going on over at Ambulance Driver’s place.

And with the usual end of the year stuff approaching, I want to gather my thoughts about my resolutions, as well as looking back and seeing how I did on last year’s.  Since the end of the year means getting ready for the tax man I thought I’d pass along a few of the unknown LEGAL deductions you should ask your tax preparer about.  I understand many of you are grumbling, and then some, about the perceived increases under the new guy, but alas, not this year, or next so far.

This is not meant to be official tax advice, hence asking your tax preparer, and if you are taking real tax advice from a fireman’s blog, God help us all.

For example:

If your service requires you to maintain your hair a certain style, 4 haircuts a year are deductions.

If your service sends you from your regular station to another one for the day, the mileage between them one way is a deduction.

If your uniforms are required to be clean, your dry cleaning is deductible.

If you are not reimbursed for meals, nor given time off to eat them, a portion of your meals, or a portion of a pre-determined meal rate for your area is deductible.

Those texts you bought to improve your patient care, yup.

That trip you took to Boca Raton to grab an application and scout out the system.  uh-huh.  But just you, not the wife.

Your refresher, sure.

That new helmet, yes.

The case of scotch to the Captain over at station assignments…not anymore.

Part of your cell phone bill if you use it for work (Medical Examiner, Medical Control), yes.

Mileage driven to and from the station from home, no, unless you meet some really strict rules.

Bridge tolls to and from work, no.

New work T-shirts, yes, if required as part of your uniform.

Laundering said T-shirts, depends.

Union dues, deductible.

Subscription fees to JEMS Magazine, yes.

Receipt from your firegeezer.com mug.  I’ll have to re-read the section under “Mandatory work equipment.”

That’s just a quick list.  Please be sure to ask about the situation in your service.  Fire folks fall under a special exemption from many of the standard working, salary and tax rules, so read carefully and, if in doubt, pay someone who knows about your profession.  In the end, if you plan it right, you can write off a trip somewhere nice for your mandatory refresher training.  But just you, not the wife and in-laws.

I’ll be back in a few days with a year end round up that should bore your socks right off, then we’ll pick up where Mark leaves off when I start my day by day retelling of the England half of the Project.

Mkai?

You Make the Call…Restaurant…What Happened

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You Make the Call...Line UpThis was the situation I gave you on friday, standing at the top of the stairs, no smoke, no fire, only an odor of burning paper.

We had all our PPE, including air of course, and multiple companies arriving behind us, so we took our pump can and went in search of the odor.  Back under the stairs in what likely passed for a store room 100 years ago, we found a small section of charred drywall at the floor level.  Opening up the wall led us to a large section of brick which likely went all the way up the inside of the building, but all the drywall was clear.  Oddly enough the other side of the brick wall had a large amount of trapped smoke so the Truck went to work opening it up.

In the end the conditions were such that having a charged line before going down there would have gotten us knotted up for sure.  Turns out the source of the smoke may have been above us, at the street level in an alley where a man was seen smoking prior to our arrival.

If you said have a look, but be safe, you made the right call.

I lost a column

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The old layout since the switch to Fireemsblogs was just too busy.  I liked the layout to begin with, but with more and more text (sorry) on the way I think a wider reading area will be nicer in the long run.

So I had my crack team of code monkeys throw this together.  It’s still a bit of a work in progress trying to add back certain things in certain places, but i guarantee this is the last layout change for this half of the hour.

You can find the link buttons and email info on the right near the top while the blogrolls are now split, but still the same great Fire/EMS, Law Enforcement and humor content I like to read.

Be safe,

HM

the Handover – Close Calls Edition

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Last call for the HandoverThis month’s handover draws from our friends across the interwebs stories of close calls. Times when they or their patients, colleagues or family almost didn’t make it. I was inspired to make this the theme not just because of the holiday weekend here in America, but to remind us all that we are fragile and put ourselves out there sometimes. Hopefully one of these links rings back when you’re in an unsafe or curious situation.


Found with the Where did the angry guy go files-

“What do we do?” asked Eric, his eyes wide.

“I don’t know about you two,” I said, “but I’m about to jump through that window over there.  I don’t know if that guy’s getting a gun or what.”

by Buckman who runs Gomerville

From the I don’t think you should be driving file-

“I was overwhelmed by the dreadful realization that I had just accepted a ride from a highly intoxicated snowmobile rider and we were hurtling through the dark northwoods at 70+ miles per hour.”

from Greg Friese of, among many, Every Day EMS Tips.


From the Thank God you’re driving category-

“This was a serious incident. This was no routine, boy, we almost had an accident. This was my death.

I don’t know if my partner would have stopped on his own if I hadn’t shouted. Maybe. Maybe he had it all under control and was already getting ready to hit the brakes.”

from Peter Canning, a new contributor to the FireEMSBlogs family, at StreetWatch:Notes of a Paramedic

In a section titled simply Gulp

“Jill and I found him lying on the floor, fully clothed and in a coat, eyes shut, but eyelids flickering. An almost certain sign of pseudo-unconsciousness. A fake. I took a step back and called out to him. Jill was still standing by the front door, uncertain how to proceed. Something still felt wrong, so I asked her to go and call for police back up. With hindsight, I should have gone with.”

writes Ben Yatzbaz, resident Insomniac Medic


Found in the Basement selection

“This moment, this intense moment, was where I made a decision the likes of which I hope I never have to make again. I knew that if I stayed more than a few moments longer, I would suffocate and burn to death right there on that floor.”

from our pal Chris Kaiser at Life Under the Lights


From the lost in the snow pile-

Dear God, they’re working a search pattern. Please, not tonight. It’s not mutual aid to another fire department; they’re working a grid search with the police. I grab my boots, then pad to the garage to check the fluids in the IV warmer. Anyone caught in this weather without shelter will be near death, if not there already.”

by Mack505 at Notes from Mosquito Hill


From the trust your guts file-

“I give my partner the “time to leave pronto” hand gesture. “Code 3, hurry up”. I give a little oxygen and attempt the IV enroute with no success. I realize that something is not going well for this patient and I don’t have the means to diagnose or fix the problem.”

by Rescue Monkey of Paramedic:Life on the Streets


From the Old School section-

“The smoke level now was to the floor as I grasped the hose line to find my way out. The urge to rip off my mask was strong but my training had taught me this would be fatal for sure.”

by HMHQ Contributor the Angry Captain


and finally, from the Hmmm…that looks wrong category

“A back board was brought up and one of the other Paramedics on the engine teams attended to him pulling off his jacket.  Justin asked us if the building was still on fire. We we told him that yes, it was still on fire, he asked us to put his jacket back on. Not completely out of it.”

from yours truly and the event that launched me into the blogosphere.



Next month’s handover will be hosted by Ambulance Driver, theme TBD, watch his space for details as they develop and, above all else, be safe.

HM Clear.

the Handover dead line draws near

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Last call for the Handover

Pass the word far and wide, the November edition of the Handover is calling for submissions of your favorite EMS/Nursing/Rescue/Fire and pre-hospital care blogs.

This month’s theme is “Close Calls” and revolves around a time when you or one of your patients almost didn’t make it.

But if you haven’t got a tale like that, feel free to pass along a post on another topic.  You can submit an article or post by sending a link to thehappymedic@gmail.com.  If the post is not your own, make sure you let me know your name and why you like that blog.

Submissions are due by 10PM Pacific Time wednesday November 25th.  This is so I can edit the post on my flight back from England to publish it on time.

 

The December edition of the Handover will be hosted by one of my favorite EMS bloggers Ambulance Driver, topic TBD.  If you are reading this AD, drop me a line with the topic and I’ll hand it over on Friday the 27th.

Ask not what what your service can do for you…

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You know it’s a good meeting when the Chief Administrator of the North East Ambulance Service turns to you and says, “What do you need from us?” Points at the senior managers, “How can we help you?”

Preconceptions were answered for and systems were compared.  I brought up the countless stories we seem to hear about ambulances here leaving old women in the streets for hours and the mandatory meal breaks.  I asked about the fire brigade responding to assist and the rapid response cars being sent before a call is classified.

And I got answers.  From the Chief Administrator.  And they weren’t the usual political safe answers so common back in the US.  He spoke of peeak usage times and limmited resources available in crtain areas, not unlike in the US.  Mandatory stand down times CAN be broken into, it just means the crew gets paid more.  Circumstances such as the ones reported are investigated very seriously and performance standards from call takers, to dispatchers to field crews are all monitored very closely.

While in the Headquarters building I was given the opportunity to listen in on call takers using the new NHS pathways system which differs from Criteria Based Dispatch in an amazing way: It does not classify based on a differential diagnosis, but by specific questions pertaining to the severity of certain conditions.  This allows the computer to narrow down the proper response or treatment pathway the same way those little compters play 20 questions with you.  On one call I listened to never in the conversation or the screen did “Heart Attack or Stroke” come in except for the question about past history.

The car was assigned as the call came in and the call taker could see the unit travelling on the GPS screen and update the caller as to how far away they were.  When you hear all the things about the 8 minute target by the way, that’s from the time the call is answered, not from time of dispatch.  The call taker has a buzz in their ear and the line is instantly connected.  Before she had time to say “Ambulance Serivce” the clock was ticking and doesn’t stop until a vehicle able to transport arrives on the scene.  As the call is coded, if appropriate, the car can be stood down and reassigned wile the ambulance continues, or the caller can be advised to call their Doctor.  Yes, you read that correctly, the person who calls with the stomach ache who answers pertinent negative questions is referred to their Doctor.

 

In the end, the meeting had a simple message to all of you reading this or thinking about changing your systems:

Patient outcome.  Not magic response times, not little yellow cars or big red trucks, but the desire to do what is right for the patient.  If you arrive on scene in 8 mintes and 10 seconds instead of under eight minutes, but made a life saving intervention, shouldn’t that be a success instead of a failure?  How many systems in the US are tracking their staff this way?  Granted it is a hard metric to judge, but with the electronice collection of data, we can now look at more than response times, so let’s do it.

Mark’s administrative officers were also discussing a possible trial of Syncronized Cardioversion, something the system does not currently offer but we in the SFFD do.

And all because two bloggers felt like getting together.

the Project updates/Writer requests

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Still in England, trying to gather as much as I can about a different way of doing what I do. We just finished a video update (vlog Im told to call them but that sounds too Klingon) about some of the differences between us, from radio communications to resource allocation to treatment and transport decisions. I feel bad for you guys when I get back and settled and write this all up. I’ll have to break it into a number of posts spanning weeks.  The video is loading to youtube as I type, it’s almost 9 minutes long so may take anywhere from 6 weeks to 10 years to upload.

UPDATES-

We finished our third day on the rapid response car today and are due one ambulance day later next week.  The car is a neat resource to have if staffed by the right kind of pro-active Paramedic who can be trained and trusted to recognize when a person doesn’t need to go.  Now we just need a system willing to trust their paramedics to make those decisions.  We don’t need more ambulances, we need less patients.  This system is operating with more medics but less ambulances than similar US communities, and yet no response from the fire resources on medical calls.  This system is not locked into the antiquated BLS before ALS response model adopted by so many communities.  The current system is front loaded and allows the best allocation of resources based on a highly trained person first in the door to make the next decision regarding response, whether that is to cancel the ambulance based on presentation or to continue the ambulance.

Unfortunately, this model does have it’s limitations and sending the car or ambulance based on proximity to the call could be doing good to meet response times but may not be the best decision for the system.  I think another car and another ambulance could provide excellent coverage in this area, but that will cost money, one thing that all emergency services are hurting for.

The car model should be evaluated by rural areas or any volunteer ambulance or squad running Paramedic Fire Resources.  You can get a medic in the door and make the determination as to how the ambulance should respond, instead of so many persons put at risk running lights and sirens to what will likely turn out to be a non-emergency.

I’ll be learning more about the Pathways triage and redirection system tomorrow and hope to learn hoe this system can triage callers away from 999 and to the appropriate persons in the healthcare system.

But I know what I want out of this, what do you want? Im over here as your eyes and ears and this is your chance to learn about Mark and this system just as much as me, only you dont have to sufferthe jet lag and 5 AM starts (9pm my body keeps telling me)

So I ask you to email me what you want to know while Im here. What are you dying to ask someone over here but never get the chance? The chance is here, take it.

Weve gotten requests on Twitter to have a look around the rapid response car in a video update, thats coming up.
Ive also been asked by some of my fire service readers to bring up the high pressure low volume tactics emloyed here. Believe me that will be a big part of my discussions on Wednesday with Swalwell Station Manager Moodie who will be giving me a tour of the fire resources in the area.

thehappymedic@gmail.com

the Project rolls on!

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Got to pose for the scenary!!
I had no idea it would be this hard to share ideas with a Geordie Paramedic.  Not the accent, or the socialized Healthcare system, but the sheer time we have to spend moving to and from, not to mention all the side stuff.

I’m currently typing while being interviewed by EMS1′s Shannon Eliot as Mark snaps a photo.

 

A week ago this was going to be a simple ride along and exchange between friends.  Since then the social media has exploded and we’re shooting background shots, intros and interview footage for the Chronicles of EMS.  This program is the one you’ve always been wanting.  Whereas all the other shows gloss over the “mundane” and “abuse” calls, the Chronicles of EMS embraces everything from the mornign rig check, finding clean restrooms when on post and cleaning toilets in the firehouse.

 

It has been very hard to get the laptop out and update you since Mark and I are sharing so much so fast.  it’s early mornings and late nights here.

I can tell you that a number of persons we encountered in the past few days have given permission to use their faces, names and specific conditions in the filming.  For example, Roxane wanted to share with me, Mark and the cameras how she called 911 and reported chest pain, then when we arrived just wanted a ride across town.

That’s good TV.

 

So here I am at Station 13, engine driver leaning over my shoulder and Ted Setla hovering.

 

Thank you to all the folks donating their own hard earned money to make tthis happen.  When we rallied the troops for Epi it was amazing beyond belief, this is right up there.

 

I know you’re all clammoring for detials on what we’re learning from each other and i want to tell you everything, but time is short.  For those of you not on twitter: Get on twitter.  It’s easy and all you have to do is follow #coems.  The guys and I are doing   constant updates there with pictures and descriptions of the experience.

For those of you who refuse to join, I’ll try to catch you up, bt if we get a call, I’m hitting publish and considering this the update.  Fair enough?

 

Some of the highlights:

Mark’s first call was for a regular who everyone knew.  I couldn’t recall his name first off, but like some people remember odd detials about people, I recalled this man had an odd inferior infarct.  When I printed it out i remember saying, “There it is, right where I left it.”  when we made it to the hospital, all he other crews waiting to get triaged said hi to the patient, and even a passing Doc welcomed him back.

 

The second call was for a fellow who asked me, “What is this going to cost me?”  Mark’s jaw almost hit the floor.  You could see him almost wanting to say something, but Mark is always a professional.  He later remarked, “That’s jsut wrong.”  We really aren’t worlds apart after all.

Seeing his fascination with our 100′ ladder trucks is like watching myself as a 7 year old kid sitting out front of Angry Captain’s fire house and watching that Crown Tiller roll ot on a job.  There is no way to look away from them when the tiller driver turns left around a corner and swings out.  I still look, but Mark loves it.  Hopefully we can get him up in the seat on Sunday next to the tillerman.

 

After shifts we’re both talking a mile a minute about what he would have done, or me.

“Would you always cannulate a person like that?”

“Not always, but he was pale and we didn’t confirm the blood loss so the risk of infection was justified I thought.”

“I agree.”

 

“Aren’t you going to use an air splint?”

“No, we’re fashioning one from various other splints, it’ll work.”

 

We indeed have more in common than different.  The most common phrase so far has been “same patient, diferent country.”  Too true.  Some of the specific differences so far revolve around the deployment of resources.  Mark has asked me repeatedly if i think this is the best way to do what we do and I keep telling him, “I don’t know yet.”

 

And I don’t think we can answer that qustion until this and other projects are completed.  We may never know what the best way to do this is, but I will tell you one thing, we’re learning from each other in real time and that can only be a good thing.

There you go, that’s all i have to report for now, other than missing my family, things are going better than anyone could have thought and all because two Paramedics vbelieved in an idea and the scores of facebook, twitter, blog and email followers who have contributed to the Chronicles of EMS who are filming what used to be the Project.

 

HM

 

PS – Mark and I still call it the Project when we speak alone, but you can find it everywhere as the Chronicles of EMS.

Zombie Apocalypse Secured

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I hope you enjoyed my little zombie attack fun.  This started as a joke about how zombies are slinking into every corner of modern culture, even pin up calendars, but then evolved when I got an email from one of my dispatcher friends.

It seems that in their down time, at home off the clock of course, they developed an entire dispatch prompt card in case of a zombie attack.  They gave it the title of Card 37 and it even has all the leading questions like “Is the zombie still present.”

I laughed and laughed, then thought something like tonight’s experiment might be fun.  So read through the posts again, but this time with a fresh double double and a honey curler or chocolate glazed donut and know that when this really does happen, they’ll be ready.

last of the zombies

Also a special thanks to the flash mob in San Francisco back in ’07 for all the great zombie action, and the respective photographers for braving the throngs of the undead to bring us those images.  You can click on each one to link through to the credits should you so choose.

Hope you had fun following along and had a safe Halloween!  Now go change your smoke detector batteries.

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B

r

a                        i

nS

Something is changing

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The dull grunting from the past hours has changed into something oddly familiar, but it made me laugh.

“Brains.”  They’re chanting “brains!”

Oh, and I’m alone now.  I am the only survivor from my initial 10 man response to the 37B2 at the Macy’s all those hours ago.

Since then I have learned that the coding system goes all the way from 37A1 “Unconfirmed bite, no bleeding” to a 37D4 “Multiple zombie attack.”  The dispatches, however, stopped about 30 minutes ago, now there are scattered updates from survivors, some under attack far across the City.

Radio and TV stopped working, all I have is this iphone 3g and the battery is getting low.  I have only a polaski wildland tool and a 5.5 ET tube (don’t ask) to defend myself.  The 5.5 is a handy weapon if you can control it, you know.

If I can’t figure something out soon, I’m giving up.

Send donuts!

HM

Chinatown is a trap!

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My God!

This truly is an apocalypse.  A zombie apocalypse.  Forget 2012, this is happening now.

We made it to the overpass just in time it turns out.  They were overrun as we pulled up, the carnage was … bad.  Like every Saw movie playing on the same screen and you have front row seats.

The boss heard of folks hiding on the rooftops of Chinatown, but it’s a trap!  Hundreds of zombies were waiting for us when we pulled up, they spilled out of Grant street and across Bush to get us, but we were able to speed down the hill, back towards Market.
still more zombies

We think heading for the waterfront and the fire boat might be a good idea, if it’s still there.

Aim for the neck,

HM

We’re out!

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We escaped the basement of the Macy’s a little bit ago and are now mobile.  I grabbed a 3g iphone off a dead guy and can update from here now.  What is frightening is the last picture I found on it:

more zombies

This was taken sometime ago, we are still hearing dispatches of a “37D4 multiple zombie attack.”   How do they already have a code for this?  Where did this come from?  What is a 37A1? A guy with an itch?

It appears the zombies now control the trains and buses.

Luckily a large number of survivors are gathering atop a freeway onramp, we’re headed there now.  The engine is tearing through traffic, knocking down the undead as we go.  They refuse to yield.  Even undead they can’t hear the siren apparently.

I’ll send the exact location when we get there,

BE SAFE!

Terror

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We have been in this basement an hour and we’re wondering what is going on.  Thank goodness the wireless and cell signals are still working.

The truck company decided to make a run for it, I don’t think they made it.  We now hear axes pounding against our hastily constructed barricade.  Poor guys probably never saw the stairs.

We’re hearing more reports of assaults over the radio, all over the City.  We’re hearing codes like 37D4, 37C3 and others we never knew existed.  There was a radio all call with a message from the Chief a little bit ago advising us the bridges were closed into and out of San Francisco.  Can anyone confirm this?  Are we alone in this terror?

We’re hoping to get out of here, we have no food and no water.

What is happening?

The attacks have started

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I’m writing this to you from the shelter of a secondary command post we have assembled in the basement of the Macy’s Union Square.  Halloween used to be about candy and kids dressed as their favorite Muppet, but tonight things are different.  The City has always been known for wild street parties on this night, but soon after sundown, the reports came in and they came in fast.

Engine and Medic 99 were sent on a 37B2.  Anyone else notice that the numbers usually stopped at 33?

A 37B2 turns out to be an “Unconfirmed zombie bite, bleeding controlled.”  My God, they were ready for it.

When we arrived on scene there were 4 victims in the lobby, one still viable, when we were attacked by a dozen people.  Their clothes tattered, blood everywhere, the stench of rotting flesh all about them.  We quickly ran and found refuge in the basement where we are in contact via telephone with the main command post on Treasure Island.

We are scared, but we are safe.  Is anyone else experiencing this?

I grabbed this pic just before we got inside.  I thought it was a joke.

zombies

I’ll send more when I know more.

HM

The Handover – Volume 9

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the handover logo

Ben Yatzbaz, lead sleeper at The Insomniac’s Guide to Ambulances,  was this month’s host of the Handover, the EMS blog round up.  The theme this month was “Children should be seen and not hurt” and this collection will certainly change your mood.  If you need a reminder of the frailty of life and the power of human emotion, CLICK on over and have a read.  You’ll be glad you did.

And he included one of my posts, one of my usual, lighter memories.  One of these things is not like the other…

Next month’s Handover will be hosted by yours truly and will be compiled while I’m in England, so get your links in early.  The November theme will tie in loosely with the Thanksgiving holiday here in the States and will have the theme “Close Calls.”

I’m hoping to hear stories of when you, a family member or a patient cheated death, tricked the reaper, whatever you call it.  Drop me a link of a time you or they made it when the odds were against or the circumstances dire.  Then we can all discuss what we learned and how that event did or id not change our attitudes.

Thanks again Ben, now go and get some sleep.

Well, this’ll be another fun commute.

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I had wanted to share this as it happened, but alas, I was still in the closet.  But over the labor Day Weekend my commute goes from 40 minutes to close to an hour and a half as I have to go around the San Francisco Bay Bridge.  Not as glamorous as her sister the Golden Gate, she does her fair share of moving over 1/4 million cars a day from the City to all points east.

Over the holiday they replaced a giant section of the bridge in what is, in the end, a rebuilding of the almost 80 year old giant.

Late last night, amidst high winds, part of the bridge broke, damaging three cars causing one person to be injured and closing the bridge until further notice.  That’s pretty big around here.

The winds have been intense, gusting to a billiondy(HM jr’s word), causing no power outages here at HMHQ, yet, and my satellite TV still works fine, but dang if it isn’t blustery out there.  So much so it is still unsafe to get the repairs on the bridge ironed out.  They have the parts, just waiting for the chance to get them in.

I go back to work Friday, fellas.  Make it my usual 40 minutes?

More on the big “Twang!” HERE