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Alphabet Soup

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Justin Schorr, FF/NREMT-P, WhO.C-arES

Emergency Services seem to thrive on certificates.

I’ve got some paper on my wall, I’m very proud of it.  At times I mention it behind my name when trying to gain credibility for what I am writing, saying or presenting.  People pay more attention when they know you are trained in what you are about to tell them, right?

But looking through some old files a few days ago I came across my last college paper “Shortening the Chain of Survival” in which I studied and showed the importance of, wait for it, early ALS intervention.

What bothered me right off the bat was how hard I was trying to establish myself on the title page.  I included my rank at the time, my NR status, my MICU cert and 3 more abbreviations I had earned at school.

I sure was trying hard to prove that paper legitimate, perhaps not relying enough on the paper itself.

Wandering through some recent issues of the leading EMS magazines and articles on leading EMS websites (blogs excluded) we can see folks doing the same thing.  An article is submitted and, as if to make us believe they’re an expert right off the bat, the letters start to get added to the name. RN, NR (Which I just noticed mirror one another) MD, BSN etc etc.

As a struggling profession it is as if we are clinging to any semblance of formal education to catch up to the MD, RN, BSN, PA etc, sometimes without reading through the things we propose to let them stand on their own merits, just like that paper I found.

Talking with a father and son Firefighting family at FDIC, I saw a generational divide on the perception of the letters after the name.  The father, near retirement, wanted to hear more about the letters I had earned, while the son seemed more interested in what can be learned on the job.  Book smarts vs street smarts all over again.

There aren’t many high school kids writing policy these days, however, no matter how much it seems like it, so maybe a touch of credibility is warranted.

When we present something, an idea, a new protocol, procedure or concept, perhaps one set of letters is appropriate, but let’s call it good there, shall we?

Gearing up for Tak Response

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Over the next few weeks you’ll be hearing from me about the Tak Response Conference in San Jose coming up September 14th-16th.

Chronicles of EMS was invited to be a part of this collaborative training opportunity that will bring the best of all fields together to network and learn from each other.

This conference combines nursing, Fire, Haz-Mat, law enforcement, SWAT, EMS, public works and a number of other disciplines together, since when we all arrive on scene we have to work together.

Let’s start to train together.

Tak Response is not only a chance to learn from other disciplines where you fit in at “their” scene, but to network socially with your fellow providers before the you know what hits you know where.

Imagine a scene where the Battalion Chief, Patrol Officer and EMT all already know each other and what each agency expects from the others.  That’s a smooth running scene.

Here’s the episode of Seat at the Table where we meet the organizers of the Tak Response Conference and run the concept by paramedics, firefighters and even a cop.

May I have the definition please?

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A funny video has been making the rounds on the interwebs machine, an ad for Mercedes Benz.

In this video a woman walks into a library and tries to order lunch:

It’s funny, right?

Now imagine she wanders into an ambulance station and asks to be transported for a toothache.  Is it still funny?  She’s still in the wrong place asking for what she wants.

I hear from many corners of the EMS industry that we need to lose our “above them all” attitude and just take people in that want to go in.  “It’s their definition of emergency, not yours” is something I am tired of hearing.

What if I told you it’s her definition of library, not yours?

We are not Jim’s Emergency Medical Services, or Sally’s or even Justin’s.

Responders have been trained to handle specific situations using specific tools, medications and techniques.  If you can not be aided by those things, then perhaps we need to find another resource for you. Most communities do not offer these services on demand, but arrangements need to be made ahead of time. They either wait or call 911 and get immediate service.  In still other communities EMTs and Paramedics are discouraged from or worse, disciplined, for accepting refusal of transport.

I’m not advocating leaving the sick and injured in the streets, but adding some realism in addressing our current problems.  We do not face a shortage of ambulances in America but an overpopulation of “emergencies.”

When you get on scene of the young woman who bit her lip and didn’t know what to do so called 911, no matter how you dice it, that injury is not worth placing responders lives at risk to respond to, not to mention who might be told “We have no ambulances available” while you’re trying to nicely tell your patient how minor the injury is.  Add to that that some private services do not allow refusals, now they’re generating a bill for the bit lip and taking up a spot at the ER.

Rogue Medic reminds us that our concern when at the scene with a patient is that patient and not the next one.  I completely agree that when on scene we need to focus on the needs of that person and not what might happen.  But when looking at the system as a whole, someone needs to be thinking about the next run.  Supervisors, managers, Chiefs, EMS Educators, SOMEONE needs to be looking out for who might need those supplies, skills and equipment your patient is asking about while getting that ride.  In the back of the ambulance is not the place to theorize about EMS.  That place is here in online forums, at conferences and when meeting with your Medical Director, System Managers and Chiefs.

There are things we can and can’t do for our patients.  If all you can offer is a ride, is it still an emergency?  Think about it for a minute.  If it’s just the speakers not working, do we really need to call a tow truck “just to be sure?”

Awhile back I had a good back and forth with David Konig about comparing McDonald’s, Starbucks and Dunkin’ Donuts to modern EMS.  He mentions the way Starbucks outdoes Dunkin not because of superior product, but because of superior customer service and a better customer experience.  It was in response to a series on Liability.

But those companies are still limited in the experience they can provide.  As I mentioned, when someone calls 911 for a reason I can not help with, nor any of my equipment, training or experience help with, do I still have to give them a positive experience?

Absolutely.

And that means not transporting those who do not need it.  The same way Starbucks will not make the girl in the video a hamburger, or arrange for one to be delivered.  They’ll likely smile, ask her if she meant a venti Americano, and remind her she is asking for a service Starbucks can not provide.  Then a good employee will make sure the customer can find what they are looking for, leaving them a positive impression of the company.

“This is a Starbucks.”

“This is a library.”

“This is an ambulance.”

We’ll just load her in the ambulance and take her in because after all, it’s not our definition of emergency, it’s hers.

Should the librarian stop her work and fire up the grill? After all it’s her definition of library, not yours.

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800 What?

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Words.  I want you to write 800 words.

In my recent travels through the dungeons here at HMHQ, many of my favorite posts average around 800-1000 words.  a fair amount to get you in, tell you a tale and let you go.

So I got to wondering if you could convince someone of something in the same amount of time.  An educational article could go on and on for pages, citing this study and that.  I’m not looking to be shown beyond a shadow of a doubt, just convince me social media is a good idea and good for our Profession.

But here’s the challenge:

Don’t use the term “Social Media.”

You can say blogs, twitter, RSS, facebook, any number of other terms, but no using the buzz words “Social Media.”

Think you’re up to the challenge?

Convince me.

email your submission to theHappyMedic@gmail.com by August 20th.

Enter as often as you like, but keep in mind if I read a second submission of yours I like better, the first one gets eliminated.  Open to everyone, not just bloggers.

Prizes to be announced shortly.

This is for you new people

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Since you all follow the Mutual Aid lists and Continuing Education tab on this site, I shouldn’t have to repost this, but watching this fail video from FAILBlog is a great learning tool for young EMSers, or anyone studying to advance in medicine.

First, watch the video, then some questions.  I don’t have answers, and was not there  to talk to this man, but I think since he is on TV he must be an actor, so let’s enjoy, shall we?

Now, without replaying the video, answer the following questions:

1. What happened?

2. What is this man’s GCS score?

3. Is he competent to refuse transport in your jurisdiction? Why or why not?

4. Could this be his normal mentation?

5. If not, what would you suspect a person who presents like this actor acted to be under the influence of?

If you replayed the video, you cheated.

Going to P School? We can help.

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Usually when Thaddeus Setla and I have one of our conversations, 2 things are for sure. We’re about to spend a lot of money and we’re going to change something.

One morning last week I got an email from a fellow EMSer in Texas who was wondering what he could do in the Chronicles Community to help him raise money to attend a Paramedic Program he had been accepted to.
Fresh in my mind was the outpouring of support a year ago to our friend EpiJunky, thanks to Bernice, which allowed her readers to donate money to help her attend Paramedic School. I chipped in.

Her class completed just this Monday.

So with these 2 topics fresh on our minds on our weekly conference call Ted blurts out, “What? Do you want to do a Scholarship Program or something?”

“Yup.” Was my reply.

And there was born the Chronicles of EMS Scholarship Program. From the site:

In true CoEMS fashion we wanted to bring the community together and help others who wanted to improve their career and were interested in sharing their experiences with the world.

We will be accepting applications in the form of videos where the applicant will explain not only who they are and why they want to be a Paramedic, but how they plan to implement aspects of EMS 2.0, our future vision for EMS. The winners will then chronicle their Paramedic School experience on our website as a weekly (v)blog, posting thoughts, feelings, and questions, allowing the entire EMS online community to become their tutors and mentors.

We are coming together as a community to help those in need of funding to complete their Paramedic education. Organizations interested in sponsoring all or part of a Scholarship will have a part in shaping the future of EMS nationwide, not just in their own communities.

Students interested in submitting a video application are advised to upload their video to Youtube, Vimeo, or any video sharing site and embed the video as a response to this blog.

Awards will range from $250 to $1500 depending on sponsorships and will have caveats such as:

1. The student must successfully complete the course or forfeit the award to another student

2. The student must keep the community informed as to their progress (in the form of a written blog or video blog)

3. The student must adhere to a code of ethics (Still being drafted)

The success of this program will depend upon the donations received from the members of this community. We will continue the program on a quarterly basis if we find that the donations support the Scholarship Program. 100% of the donations will be used for the program and as a member of this community we will keep you apprised of all donations coming in and the applications we receive. The winning student will be decided upon solely by the Chronicles of EMS Team so that this does not become a popularity contest, but a true recognition of the student’s desire and passion for EMS and the future of the industry!

Like the site says, this is no popularity contest.  Whether you have 10,000 twitter followers or don’t know what a twitter is, all entries will be judged on their own merits.  and since I’m one of the ones choosing the recipients, rest assured that a simple video recorded on a built in web cam will be given the same consideration as a high quality produced feature.

The Chronicles Team recognizes the power of the community, we’ve been inspired to help each other out before, here’s a chance to do it on a grander scale.

Would you like to be a part of ensuring a motivated, excited candidate has the opportunity to pay for Paramedic School?  Then donate to the program.  There are no administrative fees, no one here at CoEMS is making a profit on this and in the end it will likely cost us out of pocket, but not nearly in the amount some folks are having to dig to make their dreams of furthering their career in EMS a reality.

If you can spare 3,5,20, 100 dollars to help someone out you can do so publicly or anonymously and corporate/business sponsors can choose to sponsor an award of their own and be a part of the future of EMS.

Details as they develop at Chronicles Headquarters.

On Scene with Happy and Steph

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Welcome back to our coverage of Engine 99, I’m Happy and with me as always is Steph Frolin.  How are you Steph?

Good, Happy, good, we’re reviewing the last call by Engine 99 when challenged by a client who was threatened with arrest for theft.

That’s right Steph, and since you’re here we know there is something else to this code 3 medic request for the hurt elbow, let’s go to the play by play.

Engine 99 and Medic 88 are dispatched for the code 3 medic request by a PD unit in a swanky shop.  No details are given to the dispatchers, so the call is off their roles in mere seconds.

Our teams don’t even have a code or description?

No, that would make it too simple, but here they are, on the scene with PD waving them in.  It appears to be  quite the PD event, I count 3 cars on the scene.

This could be serious, Steph, I see them bringing in ALL their gear.

They do that on every call, Happy, never can tell what’s really happening anymore.  Remember that code 2 fall that turned out to be a breach delivery?

I do Steph, but our team is being led to the back alley of the store and their patient, who is holding his elbow.

The crew is quick to slow the ambulance to code 2, possibly saving lives and money.

Steph they appear to be assessing an elbow injury, but from what I can tell the medic is using distracting assessment techniques to yield an honest assessment.

He sure is Happy, that allows the medic to assess the injury a number of times and compare responses.

OH! That looks bad Steph, the man has winced without being touched, but makes no facial changes on assessment.

A gutsy move, but the medic appears to know exactly what happened despite the story he is being told.

The officers describe walking him forcefully, holding his arm at the elbow, walking back to the alley to discuss the finer points of his arrest.  At that point he began to cry and ask for a medic to transport him.

Happy, this happens all the time.  Folks think calling for an ambulance will get them out of jail, not realizing they will be transported, assessed at their expense, then arrested.  He’s probably thinking the PD will just let him go, but since they are the reported assailants, this is going to get sticky.

Steph, that’s amazing.  I can’t imagine people trying to scam the system that way.

Your rosy outlook amazes me sometimes, Happy, but what is this?  The crew is being told he was thrown to the ground and beaten!  This is indeed a change of events!

And the crew is adjusting nicely, performing another secondary assessment to rule out any injury from the new description of injury.

I’m surprised the officers are holding their composure so well.  One of them burst out laughing on the beating comment and has left the alley and is now back in the store.

Steph, what is going to happen now with the report of being kicked in the head with steel toed boots?

With no evidence of such an injury, even in the slightest, I would be surprised if this crack squad goes the full route of C-spine precautions.  When-

Steph! Look at this! A store employee has emerged with a laptop computer and is showing something to the rescuers and the man holding his elbow!

If we’re lucky it’s security camera footage.

It is! It is the film, clearly showing the man attempting to leave the store without paying, then store security confronting him and a beat officer walking in soon after.  They walk him back to the alley, where another camera sits, and he stands there, on his feet the whole time, until our rescuers arrive.

Let’s see what happens now Happy.

I can only imagine the citizen will be embarrassed and submit to his punishment for thievery, Steph.

Sometimes I wonder if we really are the same person Happy, no way is he going to back down, he’s going all the way with this one, just watch.

Oh ye of little faith-

There it is! He just stated the video has been altered and demands transport!  Oh my!  This is as surprising as Jersey Shore being re-upped for a new season.  It shouldn’t happen, but it does.

My oh my, this does indeed seem like a waste of resources, Steph, why can’t these medics just declare this man a liar and be done with him?

They don’t have the authority to declare a person is completely without injury, even though we have visual proof that nothing indeed happened warranting a response, let alone a transport.

Amazing Steph, just amazing.

Until next time, I’m Steph Frolin and with me is the Happy Medic, and we’ll see you On Scene.

Can you see me now?

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Have we all gone Hi-Vis insane?

Forget about a nanny culture or statistics about it making us safer.  Last I heard it was the flashing lights that attracted sleepy and inebriated drivers so turning me and my crew into passive crappy driver attractant is not my idea of a good time.

I wear my vest most times, really I do.  Mainly on account of my uniform is all navy blue and at night I disappear.  Perhaps the slight chance I get seen at the last minute is the point, but I have a big coat with reflective that could do the same thing.

“What the heck, Hap?  What got you all fired up?”

This photo from Ray Kemp at 911Imaging.

You saw this series on the cover of JEMS magazine a little while back.  The first thing that will catch your eye is the sea of reflective vests, running about $100 a piece on the rescuers, covering the reflective on their turnouts.  The ambulance folks have them on as well, well done, folks.

But look IN THE STREET!

In the one place those vests can actually be useful and you’ll see two fellows wearing what I wear, all dark colors.

Well, I wasn’t there so I can’t blah, blah, blah.  No, I’m jumping in here and pointing out that perhaps we have our priorities a bit out of whack.  We go racing to jump on the Hi-Vis bandwagon without looking at what our people already have and using it to our advantage.  Hidden in all the stories of people getting hit and killed in the streets are the facts adding up that vests don’t stop cars, trucks and SUVs from killing you.

If you stand in the road covered in day glow paint carrying flares you will still die.  If we trained our drivers to block the road with the giant reflective rigs, perhaps the vests could go to those who have no giant truck to protect them.

Better yet, where is the increased driver’s education to stop the poor drivers from trying to kill us in the first place?  Rhetorical for sure, but I can see at least $1000 in this photo that could go a long way.

My own service is not immune to the allure of the shiny, reflective vests.  We have some that say Incident Commander, others say Triage.  Mine on the engine says SFFD in black on a field of bright yellow and silver.

Here’s a picture from one of our new engines under construction (Thanks Crimson-Fire):

That is where the reflective belongs!  And while we’re at it, can we get some more warning on the sides of these giant road blocks?  How nifty if we could get an arrow stick on the sides AND the back, since if we park to block the scene the rear mounted one is hard to spot.

Some Departments deploy street signs out ahead of the scene, cones, flares, all those kinds of nifty, expensive street decorations aren’t stopping the drivers who are going to hit us anyway.

Even on a simple vehicle fire on the highway, we need to focus on parking and awareness rather than throwing money into reflective to cover up reflective just to check a box on a state form.

If you have a vest wear it, but use common sense first.  Use that giant thing that drove you there to protect the scene and stay out of traffic.  Leaving the scene unprotected and going in and out of moving cars will get you killed, no matter how much shiny suit we plaster on you.

Be safe people,

HM

Specialty Centers Text Discussion

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Seems the neato thing to do these days is get your hospital registered some kind of specialist center.  we have STEMI Centers, Stroke Centers, Trauma Centers, Burn Centers, Pediatric Centers and so on and so on.  Well, in my system we also have a microsurgery center.

So I got a text message on July 3rd from an old intern who had an interesting question:

John- “If I get a firework injury with fingers blown off, but there is burns, do I go to burn center, microsurg or trauma?”

HM- “You decide, because each of the decision matrix end with Paramedic Judgment. If the burns are considered extensive, go to the burn center, unless there is significant trauma, otherwise go to the trauma center.  BUT, if there is tissue that could be salvaged and repaired, immediate transport to the micro surg unit is warranted.”

John- “What about a peds?”

HM- “The system will implode.”

Black Diamond X-Boot Review

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A few weeks back I recieved a pair of structural firefighting boots from Black Diamond Boots who was a co-sponsor of the FireEMSBlogs.com meetup at FDIC in Indianapolis.  They are well know for their Boot Girls.  You can meet them and try on the boots for yourself in Baltimore July 22-24th at Firehouse EXPO.

Oh, sorry, the boots.

I’ve had a fair variety of different boots over my 16 years of pulling these things on, from basic rubber boots as an Explorer Scout, to heavy duty duty boots and all leather turnout boots.  These X-Boots look nice and have a few special features that I liked.  It also has one feature I did not like, but more on that later.

Let’s talk about the evaluation period.

I used these boots on a total of 11 shifts.

In those shifts they experienced 2 fires, dozens of medical jobs and a few MVAs.  Whenever partaking in a ladder drill, I made sure to volunteer to climb and lock in.  Whenever on a medical I carried the chair/patient and footed the gurney, used the boot to elevate the board for taping, you get the idea.  I tried to get them into every possible situation I could encounter during the trial period.

The X-Boot is a leather/kevlar/rubber combination boot that when worn is very comfortable.  Even as a new, stiffer soled boot, it was more comfortable than I expected.  The sizing is also great, with my 11.5 feet staying in the 11.5 boot.  We all know when walking down an alley at a fireground pace a loose fitting boot is annoying and you get that clop clop feeling as the boot slightly hangs on your foot, heel loose.

The X-Boot has a 3 point heel lock feature that may lend to this problem being eliminated, but I can’t feel anything “grabbing” or “holding” my heel in when I walk.  It just feels better than other boots I have worn.

  • NFPA standards are met or exceeded by this product and they did just fine in the fire environment and were very easy to clean afterwards.
  • Locking in on both straight and extension ladders was no different.
  • Crawling and performing other fireground tasks was also very similar to other boots I have worn.

A feature I think I would like after a few years is the extra material on the top of the toe.  My current boots are torn up from crawling and footing gurneys, even this additional 1cm of rubber is huge in the long run.

Built in pull up loops replace the more common straps to pull the boots on, but I prefer the straps and have never lost one yet.  The reinforced material to accommodate the handles causes the one drawback I found with these boots.  When donning, the boots go on fast and slick.  When back in the dorms, the wide opening and reinforced profile make it difficult and time consuming to pull the pants back down around the boots.  To test this, I borrowed a larger pair of turnout pants to see if it was just my gear, but even a larger set was difficult to pull down.  When running multiple building alarm, MVA and fire calls it got frustrating, but I’m willing to put up with it for the better fitting boot.

In the end I would recommend this boot to anyone looking for a comfortable fitting turnout boot.  The list price of $249.99 is more than reasonable for this product.

If that is more than you are willing to spend, you can try a smaller version:

Firefighter monopoly

My rating for this product is 3 1/2 out of 4 helmets.

Blogger down, 999medic signs off

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Writing about emergency medical services, most specifically the events that can shape a career, is a mine field.  That mine field has claimed a good friend and colleague today.

Due to pressures from people who do not understand what we do Mark Glencorse is making the decision to discontinue his world famous and award winning website 999medic.com.

In a release today Mark cites perfectly understandable reasons for stepping away and I still support him 100%.

It was reading his posts about how EMS was so different outside the US that got me inspired to change my own system.  Forget that he was the one who dreamed up what would become the Chronicles of EMS when he reached out to an anonymous blogger in the states who hid behind a cartoon character.  Mark is a trusted voice in the pre-hospital field and for reasons they can not explain, people around him want him shut down.

Patient privacy is a serious concern.  So serious agencies the world over are willing to take the risk of having uninformed rescuers so that a little old (he was really only 25) woman (no it was a guy) I ran last shift (it was 3 years ago) on that dark night (it was a rainy morning) with the unique EKG can be protected.

Medic999 was the voice of a nation, a system, a different way of doing things that made me a better Paramedic and hopefully, because of his inspiration, a good supervisor as well.

There is no bad guy here.  Please don’t blame Mark or his service, I’ve been there, they are good people looking out for their population.

No, the enemy here is fear.  Fear of the ability to share information in real time without a 3 month vetting process.  Social media, whether the establishment likes it or not, is here to stay.

We are not the ones they need to be worried about.  The ones who are irresponsible online are policed by us, the community, and when something seems too close to the truth we call them on it and we get results.

Gone are the days of posting pictures of patients, gone are the days of making inappropriate comments while on duty.  Use this event as a lesson that we are having an impact and as such share a responsibility to use it properly.

Mark will still be around on twitter and facebook, but his daily sharing of life saving tips and tricks will have to wait until this kind of forum is better understood.

I feel like a piece of the future of EMS has died today and that makes me sad.  It also makes me want to prove that people like Mark, the Ambulance Drivers, the Michael Morses, the countless authors of EMS books and articles who draw on experiences to teach us all are doing the right thing, not endangering the privacy of someone who screamed for an ambulance for a broken finger at the top of their lungs in a busy subway station.

Since I have no blogger flag to lower on this day, I will place a black band on the banner for a bit in memory of Mark’s contributions to making EMS blogging a legitimate way to gain information and insight for both new and old providers alike.

Be well, Mark.

Meeting the NEAS Executive Team – My UK EMS Conclusion

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chroniclesblogIt all comes down to this meeting doesn’t it.  The entire project, everything I hoped to learn comes down to sitting with Mark’s supervisors and policy makers in the UK and making a solid impression that American EMS is not awash in profit driven patient care.

But then again, we kind of are.

I started the meeting starving hungry from my hours in the dispatch center downstairs and was told this would be a kind of working lunch meeting.

Sandwiches and various appetizer type dishes were brought in and my personal favorite, fresh coffee.  The conference room at the NEAS appeared to have been recently remodeled or redecorated as there were literally dozens of legal sized computer generated signs reminding those reading not to place cups directly on the table.

So what do I do?

Yes, and luckily I had Peter right behind me to place a saucer beneath the cup and shoot me a “Hey stupid” look.  It was in this framework that the rest of the administrative team made their way in and began a presentation on the stats of the NEAS.  Population, call volume, etc.

It was made clear to me ahead of time that Fiona, the Chief Executive’s aide, had prepared the presentation and Simon Featherstone gave credit where credit is due.

Mr Featherstone, the aforementioned Chief Executive of the NEAS, seemed like any other person I had met on my travels so far and that made it very easy to listen to him discuss his system.

A few slides in he turned to the dozen or so folks in the room and suggested we do more interacting.  This was, after all, common knowledge to all but one person in the room, me, and they wanted to hear from me, not their Chief Executive.

I went into a brief overview of my system in the SFFD and also explained other systems around the country.  Much time was spent, and not surprisingly, with their fascination with the idea of for profit ambulance services.

Each member present asked a number of questions about billing and a person’s ability to pay and I had to remind them many a time that that doesn’t come into play until well after the call, but does drive policy decisions in the end, therefore changing our field care decisions.

Each time I snuck a bite to eat another question would have me or Mark discussing his observations of the system as well as his tales of life in a San Francisco Firehouse.

When it came to Mr Featherstone asking what differences we have observed patient care wise, I brought up CPAP and cardioversion and that those are widely used skills in the US.  Pacing and cardioversion along with adenosine surely more common than CPAP, but it is such a wonderful tool more services should invest in it.

In true executive fashion Mr Featherstone turned to his clinical care person and said, “How soon can we look into doing these things?”

Bang.

Right then and there, slightly leaned back in his chair, the Chief Executive might be moving forward on something that can directly benefit the patients Mark encounters as well as giving him tools to help more people.

The meeting ended with handshakes and wishes of luck, but very little was said regarding the lack of Ted Setla and the Chronicles of EMS team in the room to record all of this fantastic learning and sharing of best practices.

But I understand that.  England is a far less litigious society than the US, but they still have to concern themselves with the appearance of the service and those who function in it.

Everyone reading this post knows Mark and his blog are a source of incredible knowledge and a commitment to improving himself through new pathways.  If Mark wrote a book about EMS I would buy it.  If he had a radio show I would listen to it, but until those things happen (If he had a TV show I’d watch it) I will follow the media he uses to become a better Paramedic.  Right now that is his blog http://999medic.com, twitter @ukmedic999 and on facebook.  All media that is growing not only in popularity but usability and relevance to what we’re trying to do in the pre-hospital care fields.

I don’t expect every service in the world to be open to bloggers sharing patient care and contact stories, regardless of permissions, and the few that value the following some EMS bloggers have are doing so very carefully.

One of the things Mark and I hope to work on in the years to come is acceptance of new media and new ways to share information that still respects a patient’s privacy while allowing those doing the care to share insight and best practices in real time.

A unique airway solution is discovered in Australia, blogged about, read by an ECSW in England who passes it along to their Paramedic who posts a link to twitter where I read it. Suddenly a technique that 5 years ago would wait months to get considered for a trade journal has been seen by thousands of caregivers who are about to share it with their friends and co-workers, and all in minutes, not months.

After a morning of listening to the Pathways system work in the dispatch center, then seeing the openness of the Executives to concepts and treatments, I think Mark is in a good place with the North East Ambulance Service.

In Conclusion-

The NEAS provides a high quality service in a straightforward manner to a well informed population.  Powers rest with the Paramedic at the scene to determine transport, not the patient ahead of time like in my system.  Front loading and getting eyes on a patient is a reliable way to handle system resources and gauge response.

The service is not reliant on insurance companies reimbursing for the services rendered nor are their paramedics passing perfectly capable ERs to reach a certain carrier’s preferred spot.

Mark Glencorse was a gracious host and everyone I met from A&E tech to Chief Executive was welcoming and asked great questions about American systems and I did my best to represent all of us in a professional and knowledgeable fashion.

The food was great, the coffee we can work on in future visits.

Will the NEAS model work in San Francisco?  I won’t know until tomorrow when I get a tour of the Tyne and Wear Fire and Rescue Service by Station Manager Peter Mudie.  Fire readers, this is the post you’ve been waiting for.  But like most of what we do, EMS comes first and accounts for 80-90% of what we do.  Why should my UK story be any different?

“RTB for a cuppa” I’m allocating in the UK

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chroniclesblogRTB means Return to Base.  A cuppa is slang for a cup of tea.  Allocating is something I very much wanted to see first hand.

On this morning in Newcastle, my second to last, Mark has arranged for me to meet with the executive staff of the NEAS at their headquarters.

Before meeting with them, however, I’m downstairs in the bullpens.  I’ve got 2 hours to sit in the dispatch center and do a “Sit-along.”

When you tell a guy who loves talking theory on systems allocation he gets to see the system work from the nerve center, he gets a touch giddy.

My first chair was at a call taker’s desk and I got plugged in.

BANG, less than 10 seconds, not even a chance to introduce myself to the call taker I’m with the first tone is in my right ear.

Before she can answer the call a timer has popped up on her screen 8:00, 7:59… the clock is running.

“Ambulance Service” she answers and begins reading from the screen the pre-ordained triage system called Pathways.  As I’ve mentioned before, this dispatch system makes no attempt to diagnose the problem, but the physician designed questions can dial up or down the response in real time as the call taker asks the questions.

While she is asking and answering, a small red circle has appeared on the screen, then, a bit away, a purple one.  Later I would learn that one is the location of the caller and the other the closest vehicle assigned to the call.  When that vehicle arrives on scene, the timer now passing 6:15 will stop.  This is their target and they take it very seriously.  As I’m listening to the call, it is a very straight forward sick call and the caller is honest about it.  It is then I see the benefits of the flexible front loaded system.  The rapid response car, the closest resource to the caller, has been stood down since there is not an emergency at the caller’s location.

The vehicle, or cot transport capable ambulance, is continuing, however, and the target is no longer 8 minutes, but now 16 from the time the call was answered.

As more questions are answered and the system confirms the lack of life threats, a simple screen gives instructions for the caller until the crew arrives.  The call taker then scrolls around her GPS monitor and finds the vehicle, then advises the caller about how far out they are.  The caller thanked her and the call was terminated.  Less than 3 minutes passed from the answering of the call to the triaging and confirmation of appropriate response.

At no time did a supervisor step in to augment the call taker’s classification, nor did the system err on the side of caution by upgrading the response, putting rescuers’ lives at risk, “Just in case.”

In the hour we were together I learned more about the desk I was at and the number of calls she answers in an average shift.  We took mostly non-emergent calls, details of which would obviously violate privacy, but I can share with you the CALLERS.

When I explained how folks abuse our service by calling from a cell phone miles away about a person they think might have been either unconscious or sleeping, she smiled.  Then, I went on, our criteria based dispatch system considers the caller’s inability to confirm consciousness to be unconscious and their inability to confirm breathing to be apnea, and 7 people are now responding code 3 for nothing.

It was just when the call taker was explaining some of the loop holes used that a care facility called to request an ambulance.

They were not with the patient so unable to observe their mental status, efficiency of breathing or if there was any bleeding.  The system took this information and kept the RRC responding.  Each time the call taker asked a question, the caller was already answering, knowing exactly which question comes next.

She later explained that folks have learned that if they take a cordless phone around the corner and call an ambulance, the crew arrives faster than if they honestly answer the triage questions.

“Same callers, different country.”

It was later in the morning across the room with the allocators that I saw the strength and weakness of the NEAS.

Mark and I spoke at great length about being honest but respectful when offering our observations and suggestions to improve each other’s systems.  Mark was an example of this when he met with SFFD Chief of EMS Pete Howes for a kind of exit interview before leaving.  I hope I can meet that example with the following paragraphs, but each time I write it it comes off preachy, so here goes.

Sitting between the allocators I watched them constantly on the radio with numerous vehicles and cars in various states of service.  Each color on their screens meant something different, from enroute, on scene, RRC, vehicle, on post etc, but it was the clipboard they were passing back and forth that caused them the most frustration and, more than once, delayed allocation.

Not by a definitive amount, we’re talking 3-5 seconds, but it was the constant flipping of pages and radio traffic related to the one thing that I think the NEAS needs to change for the betterment of the system.

No more breaks.

I can hear the UK medics now “Hell no.”

Let me elaborate for my work straight through the shift American friends.

The NEAS, as a portion of their labor agreement, provides their crews with certain breaks depending on their daily activities.  When they have been on post for an hour away from station, they get rotated back to the station.  This was commonly referred to on the radio as “Return for a cuppa.”  The basic premise is simple enough, really.  People need clean bathrooms and a chance to eat since eating is not allowed in the cars or vehicles, nor are they allowed to sit down and eat in an establishment while on duty.  This was evident when Mark was nervous enjoying some Pho in San Francisco.

In the car and vehicle this didn’t seem to be a big deal, we’d get a message to return to base, or that we were clear for meal break.  The meal break can be interrupted, should the allocators need the resources, but they avoid it since the crew interrupted gets paid quite a bit for it and the allocators, although they wouldn’t elaborate, appear to be held accountable.

Sitting between the two allocators on the desk that morning, 50%-75% of their time was arranging rotation station breaks or ensuring crews got their meal breaks.  These variables also added more color codes to the dispatch screen.  This car is on dinner, this vehicle is on base rotation…etc, etc.

When a call came in they shot a quick look to the clipboard showing who gets a break when and dispatch decisions are based off of that.  I did not witness it make a difference in response times, since that information is streaming in real time on giant monitors overhead, but these folks are scrambling to keep everything running smoothly.

With my limited dispatch experience it seemed like a simple change, since on the days I was on rotation in Newcastle we never had a point in the day where we were unable to reach a bathroom or food.

My head was trying to process all the information these women were basing their allocations on and one of them turned to ask me, inbetween moving a car back to base “for a cuppa,” “How do your dispatchers handle your breaks?”

When I explained we (listen to me, like I’m still in a rig), THEY are gone for 10 hours, no breaks, they froze.

It was passing the clipboard back and forth that I saw the only 2 seconds they both held still: glaring at me.  It was clear I was not to repeat that statement for the rest of my time with them.

“That would make, ‘Go ahead 405′ this so much ‘thanks and to base if you please’ easier.”

Yeah, 2 conversations at once.  I have trouble typing and listening to music or TV at the same time.

Mark had some family business to attend to while I was meeting the voice on the other end of the radio and he returned just before dinner time to collect me.  It was an eye and ear opening experience to see the chaos that a simple concept like breaks caused the folks moving units around.

Something I completely neglected to mention over lunch with the executive team.

Told you I couldn’t screw that up.  My conversation with the folks hopefully getting Mark cardioversion and CPAP, and where to put your coffee when the table is literally covered in signs that say “DO NOT PUT CUPS ON TABLE, USE SAUCER” soon.

Yeah I did.

Halfway Done in Newcastle

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chroniclesblogThe morning of Day 4 started much like the first morning, with me confused and disoriented up on the fifth floor looking at an alarm clock that said 5:15 AM and a body that said “No.”  I was dragging and the project induced exhaustion was starting to wear through.  Downstairs in the lobby waiting for Mark to pick me up, I sipped my coffee and wondered if I would make it all the way through the day.  When at work and I feel this tired, I can just zone out in a corner after chores and I feel better.

Being a guest and having to be on top of my game meant today was going to be rough.  And rough is just how I came across according to Mark.

At the Fire and Ambulance station I made another cup of coffee and settled into a green chair.  Mark would later tell me I looked Knackered.  If that meant anything like destroyed, he was right.  I was tired.

About an hour later, out on post, Mark must have seen me nod off in the back seat.  It was still dark, the light rain misting around the car, the bright green hills and warm brown houses passing by outside the tinted windows…zzz…roundabout…zzz…

It was embarrassing to say the least.  9000 miles from home and I fall asleep.  Mark steered the car back to my hotel in between postings and dropped me off for a proper nap.  We agreed on a time to collect me and I melted into that bed for a power nap unlike any I had had before.

And while I slept Mark did what I wanted to see him do – Refuse transport to someone who didn’t need it.  One of the 2 benefits to the front loaded model and I missed it.  My foot still makes contact with my back side for that.

Mark arrived at the hotel to collect a refreshed and appreciative American and we finished the shift with a few calls I have mentioned already.  This afternoon showed the flexibility of the RRC  and we transported more than 1 person in the car.  As I think back about that experience from here in the future, I get frustrated.  We just this morning were activated for a difficulty breathing that turned out to be someone looking for a ride across town.  6 people responded lights and sirens at 7 in the morning for that and the patient knew we could not tell them “No.”  They described all the insurance plans they were a part of and refused to understand just how badly they were abusing an emergency service, let alone the lives they put at risk by flat out deceiving the dispatchers.

From what I have seen to this point from Mark and the NEAS, Mark could stand down the ambulance and either re-direct the person to an appropriate clinic or GP, or, if he still insists or has something else bothering him, Mark can put him in the car.  1 man and a station wagon saving the day for an overloaded system.  In the end, Mark isn’t coming in that car, nor is he going to cancel me when it is realized this complaint is not worthy of a lights and sirens response.

At the end of our car shift I was a bit bummed it was over.  We still had a day on the vehicle ambulance coming up and I was indeed looking forward to that, but I’ve done ambulance work, I wanted more RRC time.  I wanted to jump in the car and drive it home to show my system that we don’t need a $50,000 4 wheel drive SUV to deliver care.  But alas, the wheel is on the wrong side and there is a touch of water between there and home.

As we pulled away from the station and back to the house I thanked Mark for letting me rest that morning and I apologized for my lack of professionalism.  He smiled and said something about he really wanted to go with me, but was able to rest on his rotations back to the station.  No nap, but a chance to sit still and recover.

The evening activities were to include a nice dinner in a town called Heddon-on-the-Wall at a wonderful restaurant called the Swan.  In attendance were some of the NEAS executives and my chance to ask about where the service has been and where they are going.  In between questions about response times and clinical interventions we enjoyed a wonderful evening meal.

Peter Stoddart, Operations Manager and the arranger of most of my experiences in Newcastle, was in attendance as was his lovely wife.  We spoke at length about event EMS at the Sunderland match the day before and I had to bend his ear about disaster and event related topics later as well.  What can I say, I’m a systems and resource allocation nerd.

Paul Liversidge, one of the executive team from the NEAS, was also there to talk to me and I took advantage.  I made sure to sit next to him and over a few drinks we got to talking about the future of the NEAS and the possible new role of the Fire and Rescue Services (Fire Brigade) in providing EMS.  He was curious to hear of the troubles many American services experienced, are experiencing, and will soon experience.  Only there it will be a blue shirt green shirt battle, instead of a blue shirt white shirt battle like in the states.

Mr Stoddart’s Left hand man, a lovely woman named Fiona in this case, was back with us after a wonderful night the night before and she is always all smiles.

Mark and Sandra somehow muscled their way into the arrangement, Mark trying to get a word in edgewise whenever I took a breath or a bite and Sandra was constantly checking to see if I was wearing white socks again.  And, not surprisingly, she is happy and in the only one in focus in this photo taken by Mark.

This must have been how Mark felt when we were treated to a wonderful dinner and frank conversation with SFFD EMS Section Chief Seb Wong.  He and Mark talked about ideas the SFFD had for the near future and Chief Wong listened.  It was amazing to see the way he trusted Mark’s opinions and suggestions.  I can only hope I made a similar impression on the NEAS team.  After all, in 2 days time I was to meet with the ENTIRE administrative staff to tell them about San Francisco and the fire based model.

And I couldn’t screw that up if I tried right?  Right?

And don’t worry fire buffs, that kick ass training center is coming up, here’s a photo to wet your whistle.

And those are just the appliances assigned to the training yard.  The first row.  Of the first yard.

The Good and the Bad – Continuing Day 2

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chroniclesblogI left off soon after our first job on the car which had me wanting to see the versatility of Swalwell 405, our Rapid Response Car.  I was beginning to wonder if I had built it up into more than it was when the universe stepped in and answered my questions, as always.

A school child was ill with a unique condition that was familiar to the child’s brother at the school as well as the mother who had arrived on the scene before us in the car.  When Mark had determined the non-emergent condition of the 10-18 year old (not a little one is the point) the ambulance was canceled.  There it was, the front loaded model in action.  A trained set of eyes able to determine no need for a two person gurney transport, so the unit is canceled ASAP.  Should transport be needed or requested (which it never was, save once over there) the patient was appropriate to sit in a car, seat belted, and driven to the A&E or clinic.

Through the course of the evaluation Mark and I both asked a variety of questions trying to get to the center of what the unique condition was doing to our patient.  In the end, Mom decided she would follow up with their Doctor later that day and she will let the child rest at home, something that usually helps when the child feels this way.  Mark offered to follow Mom back to their house just 5 minutes away just in case something happened.  Not sure exactly what that might be I was even more excited when he said, “Or I can just take her in the car and follow you home.  Would that make you feel better?”

The mother smiled, blushed and sighed. “Would you?”  Mark smiled and assured her it was no problem at all and we escorted our patient to the car and drove her home.  There was never a point where this patient needed a hospital, let alone an ambulance based on the mother’s description of the unique condition and other factors revealed at the scene.  In San Francisco I would have had to transport the child or send them home with Mom.  In my experience both parents are often working and unavailable to respond to the school, and that’s IF they even answer the phone number given on the emergency contact card.

5 minutes and a car made a huge difference for resources in the area.  I was sold on it right there and then and a number of other calls re-enforced the benefits of the RRC.  The old man with the hurt wrist who we gave a ride to the clinic, leaving the ambulance available.  The baby with a cough who we gave a ride, strapped in her seat with Mom along for the ride.  None of them needed an ambulance but had no other way of getting evaluated for their chief complaint.  In San Francisco a 4 person ALS engine and 2 person ALS ambulance, 6 people and$600,000 worth of apparatus to do the job of 1 man and a ford station wagon.  It was reading through the real estate section looking for a house to buy that a call came in that would change my mind about the current NEAS system.  A certain resource issue that is.

This is the section Mark has been waiting for.  All through our experiences he has been wondering what my real opinions were/are/will be and I kept telling him, “I already told you.”  But I have to share with all of you or else this is all for nothing, right?

The ambulances currently used by the NEAS are inefficient when it comes to treating a patient enroute or dealing with more than 1 patient.  I use the term carefully since when a rider is placed in Mark’s ambulance and a patient is in the cot, half of his kit is inaccessible.  The large gurneys load into the open space in the rear of the ambulance and latch into a sliding platform that can move the gurney from the wall to the center of the floor for the simple reason of accessing the patient’s left side.  This removes space for a bench seat and moves the patient a good deal away from a practitioner in the back.  I had difficulty imagining Mark working a proper patient, rolling blues to the hospital and being able to access anything quickly and safely.  This photo is from Swalwell Vehicle 214, which we worked on later in the week, but show the head of the cot and the fold down seat for a family member or rider.  the cabinets slide out of the wall so when they are closed they are secure and not accessible.  More on that when I discuss working in these Vehicles.

That being said, I did like being able to almost stand up completely and have all the light and vent controls in an overhead consul instead of buried back in the corner near the shelf near the captain’s chair like in many type IIIs here in the US.

Working a motor vehicle collision with more th017an one patient opened my eyes to the benefit of multiple hands on the scene.  We arrived soon after the police and began assessment.  An ambulance had already been dispatched and when they arrived I had my first glance into one.  Whoa.

The crew opened the doors and a large lift was raised and the gurney loaded onto it.  Then it was lowered to the ground and removed to our location.  In all less than 2 minutes, but still seemed like a long time.  I’m an immediate satisfaction type of guy.

When the first patient had been boarded and was being loaded I saw Mark reach to his radio and request another ambulance.  I stopped, looked around the crew loading the first patient in and that is when I saw there is no bench.  No place to put a second patient on a board.  Neither of the patients needed critical care interventions, just C-spine precaution, routine medical care and assessment, something I’ve done to 2 LSB folks often.

It was an awkward wait in the middle of the highway for that second ambulance.  During that wait, on the other side of the highway went a fire engine.  In service, staffed, yet not dispatched to the motor vehicle accident on the highway.  The first emotion was confusion as in, “Why can’t they respond to assist?” which gave way to frustration, “Lazy brigade won’t even hang a u-turn and check on us?” then reality sank in, “They couldn’t help right now if they wanted to.”  No fluid leaks, no fire hazard, the road was already safely blocked by the highway department and all we needed was a place to put a patient on a backboard.

My plans to move over were put on hold.  For all the benefits there were indeed drawbacks.  Of course there would be.  But so far, the only thing missing was that ability to take a second backboarded patient and have access to all the equipment in case of a proper patient.  Especially since Mark spoke of having to do CPR and push drugs alone in some cases.

But what is the answer?  The NEAS used a Chevy type III years ago and it didn’t work out.  From what I’ve been told I think it was a combination of politics and underpowered motors, not necessarily the patient care compartment.  That conclusion is drawn from a number of conversations with a number of NEAS folks.

It was made clear to me when I brought up my observations to Mark that the governing bodies mandate the secured nature of all the equipment in the ambulance and that repositioning it would not only take a completely new vehicle, but changes in rules and regulations country wide.  So the work is cut out there. However, to be fair, Mark took one look into the back of medic 99 and nearly passed out.  Nothing secured, supplies behind flimsy plastic doors, no cot lift, it was a recipe for injury in his mind and the mind of his regulators.

Is there a middle ground?  Wheeled Coach, Medstar, there are so many different manufacturers just here in the US, what are they using as the basis for their designs?  And what about Mark’s ambulance manufacturer?  Are they deciding what is best for us or are we?  I have yet to work in an ambulance where I thought to myself, “This is perfect!”

See Mark, all things I told you when I was there.  We even discussed it in a video report later in the trip.

A few more jobs and we were back to the station for end of shift.

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The spot on swooning British nurse impression Mark does was not actually spoken, but he was told repeatedly that I looked “nice” in my station uniform.  Funniest thing was, I was cold and wearing my coat most of the time and he had me remove it before going in.  I think he’s angling for a different style of uniform.

The end of my first day on the RRC brought smiles from me and from Mark and a look forward to another wonderful evening with my extended UK family.  Tea with Margaret, Sandra and the Boys was my family time.  Had I had the time to bring Mark the hour home with me each night here in SF, I think he would have had a much better experience and I now regret not being able to share that time with him.

Back to the hotel and a warm shower and inviting bed.  Tomorrow would be another big day on the car and an afternoon of local heritage, discussing Event EMS and an explanation of this photo:

Steph? Steph Frolin is that you?

Steph? Steph Frolin is that you?

Swalwell 405 – Day 2 in Newcastle

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chroniclesblog

This is a continued retelling of my adventures on Part 2 of the Chronicles of EMS, the one we weren’t allowed to film.

Day 2 in Newcastle, Day 1 on the car.

The iphone rang so early I thought I was still dreaming.  Sure it said 5:15 AM and Mark would be along to pick me up in 30 minutes time, but I felt destroyed.  My body still thought it was 10 PM and was gearing down for night.

NO! I yelled to myself and turned the lights on.

This was going to suck.

I got cleaned up and dressed, then went to make a cup of coffee.  Coffee in England is different than in America.  In America you get a nice drip brewed cup of joe from perhaps a Peet’s, or even a Starbucks or gas station.  In room 501 of the hotel, my HMHQ for the week, there was a water kettle and a baggie of freeze dried coffee.  A taste I choked down at first and then missed as soon as I was on the plane ride home.  I had come prepared for the coffee situation, however, as you may recall from this video I posted later in the day:

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Mark took me over to his station, the sun yet to rise.  Inside I met a few of the night shift going off duty in the ambulance room of the Fire and Ambulance Station.  It immediately took me back to microwaving 25 cent burritos and drinking tap water during my internships.  There was a TV in the corner, 4 very nice green chairs (green is the color for EMS there) a couple of side tables, small kitchenette with sink and a microwave.  We really are the same.

Craving more coffee I went to fire up the kettle and prepared another cup of the freeze dried goodness as Mark took me out to the floor and to Swalwell 405, our Rapid Response Car for the day.

It was exactly as I had imagined.  A ford station wagon, appointed with safety markings, emergency lights and the ever important aspect to the RRC, the label “Ambulance.”

The RRC with the Appliances at Swalwell Station

The RRC with the Appliances at Swalwell Station

Mark led me on a quick overview of the equipment kept inside and what I could carry on a job and what I should stay away from.  We talked about interventions I could perform, such as assisting persons to stand or to walk, the basic stuff we all do, but at no time was I to use his giant Lifepack 12 to cardiovert someone in unstable SVT.

As soon as we were checked out we were sent on a system status post in a nearby neighborhood.  Not to get Mark in trouble, but I needed more coffee (some have cocaine, others a hobby or “life”, I have coffee, let it go) and the only place that pours a cup is a place I hadn’t been in over two decades, the McDonald’s.

We were on post for an hour when we were called back to the station.  You see, Mark and his co-workers are given a rotation back to the station each hour for bathroom trips, food and what not.  When we left our area, another vehicle or car would fill in.  This seemed simple enough at first, but a few days later, while watching the allocators try to juggle all the breaks and rotations, I wondered just how important that 1 hour mark was.

At the station Mark’s point to point radio came alive.  I had trouble understanding the accents at first to decipher our assignment and there was no station alarm or alert system.  Perhaps it would have awakened the firefighters upstairs?  We climbed in the car and away we went, blue lights flashing to a reported fall victim.  Specifics aside this was the perfect first call for me to see the NHS in action.

I in my station duty uniform with badge of office and Mark in his now famous green jumpsuit made our way in and found a run we EMT and Paramedics handle all the time, a minor muscular injury.  Mark went into his comfort zone, patient care, and I handed him the BP cuff and placed the stethoscope across his shoulders to have it in reach.  That got me a look I often saw as a small child when I would break something expensive.  No one over there stores their stethoscope around their neck.  I only do it on scene, mainly so I don’t lose it, but throughout my trip I never saw one ‘scope around one neck.

As I recovered from that faux pas a walking Saturday Night Live memory came through the door.  The patient’s neighbor was a Scotsman, a true Scotsman, and when he found out I was American he began to tell me a story about an American he knew back in the 60s.  I know this because Mark translated for me later.  I could only make out a few words here and there, no unlike watching TV in a foreign country.

The Scotsman was ignored when I heard Mark tell the woman she should take some Peracetamol and the ambulance will be along in a moment.  He is allowed to let his patients medicate themselves for new conditions.  Now, I can create a gray area and make it work, but imagine telling the receiving facility that you let your patient dose up on Tylenol (acetomeniphon/paracetamol) for a new injury.  The ambulance crew arrived and away the patient went and we were back in service.  Nothing extraordinary, a simple run of the mill job we both encounter all the time.  The only difference was arriving at the scene in a car, and alone (without me) would be challenging at first, but some days, with some crews, I am kind of am responding alone.

In my next post I’ll describe the odd moment when we were waiting in the middle of the highway for a second ambulance as a fire engine drove by, not assigned to the accident and something I think the NEAS needs to change immediately to better serve their citizens.

My first day in Newcastle

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chroniclesblogAfter following Mark’s day by day adventures, I’m dragging you right along on the second week, the one not covered by the Chronicles of EMS cameras.

But why is this going up at 11PM your time Happy? Because that is 7 AM Newcastle time.  Wrap your head around that one and let’s get started.
Mark’s San Francisco adventure covered 10 days in total and he was clearly as exhausted as I and likely more. I last saw him at the BART station on the way back to the City and then to the airport.

I wouldn’t see him again for 48 hours.

In that time I let my girls crawl all over me, literally and figuratively, all the while packing and preparing for my England trip. When the time came to board the plane emotions were high. The littlest one giggled when I gave her a kiss, the older one asked me to say hi to Mark in England. She seemed to be taking this experiment remarkably well considering the enormity of it and her comparatively small understanding of the world. The Mrs was understandably emotional and supportive, something she does very well. I had already given 10 days to this project rarely seeing the girls awake, if at all, and was about to give 10 more.

Into the airport I saw the car drive away and took a deep breath. This was not going to be easy.

The plane was packed. I had one of the window seats, but they neglected to tell me the foot room is severely restricted thanks to the new video on demand units. I had been to Seat Guru, but it seemed every seat sad that.  In exchange for a place to put my feet I had dozens of movies to watch to take my mind off the tingling in my lower extremeties.

The time difference was 8 hours ahead. To help deflect the impact of the time change I knew I would have to get on the plane, eat and get to sleep as soon as possible, then sleep most of the flight. The last time we flew across the Atlantic I fell asleep during the safety video, then not a wink the rest of the flight, I was exhausted 20 hours later.
Imagine my surprise and pride when I finished dinner, put on my headphones and fell asleep. Then again we medics have been known to fall asleep in odd places at odd times.

I was awoken an unknown time later (6 hours I discovered) to the following conversation:
(This was an Air France flight)
“Keep heir on ze oxee-jin and we can moove heir to zee floors.”

Oxygen? Moving someone to the floor? This sounds like a job for…
…the flight crew.

Watch this video from my layover in Paris to find out what happened next:

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After a quick commuter flight from Paris, we landed in cloudy, rainy, windy Newcastle, met by a somewhat rested Mark Glencorse.

Newcastle International Airport

Newcastle International Airport

I was whisked away to mark’s home and welcomed as family. It was nice after a long flight to sit down on a couch surrounded by familiar names and voices. We enjoyed a wonderful dinner (Tea, I was told to call it, the evening meal if you prefer) and the perfect start to what would become an exhausting week.

Even though my family was far away, I had a new one just a few minutes down the road.

I had shared a family story that my late Grandmother was fascinated by the King Arthur legends and that recent research believes Arthur to have been a Roman General defending Hadrian’s Wall from Northern Invasions.  I had mentioned this in passing on an episode of EMS Garage and Mark and Fiona had heard me.  Fiona scheduled a dinner meeting at the Swan Inn in a town called Heddon-on-the-Wall who’s cathedral was built with stone from the wall.

I was hoping for a brief time during the trip to go out to see the wall my Grandmother spoke of, but didn’t expect much at all.  Little did I know that, on the drive back to the hotel, we passed by part of the wall there in the middle of town.  Mark made it a nice surprise and swung the car around, parked and said, “There’s your wall, Mate.”

I froze.  I had trouble moving for a moment. It was kind of like meeting someone you admired.  I climbed out of the car into the cold night air and took a deep breath.  I could hear my Grandmother’s voice as if she was right there with me.  “He stood here.  He garrisoned here.  This is history.”

It was a small section, only 6 feet wide, maybe 30 feet long and a few feet tall, in a protected grass area near homes, but it was the wall she spoke of.

I took a few photos and a quick one of me on the wall before heading back to the hotel to rest.  As is now a Chronicles of EMS custom, the internet was pay as you go, so uploads were going to be difficult.

Mark dropped me at the hotel and I went straight past the pints in the lobby and straight to bed. The first day on the Rapid Response Car was waiting for us early the next morning and I wanted to be ready for it.

That story, and video of what I look like before coffee, next time.

You Make the Call – Document THIS

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Ah, you all have gotten used to not having a weekly challenge, so let’s get back to basics.  How about the different ways to describe skin?  Instead of being crazy like some of my lab proctors in college finding the most exotic and disgusting photos, I’ll send along one of my own.

I know I have already turned a few stomachs with the photos of my burns, but that was about pain control and had to be done to make a point.

There is no point in this.  Unless of course, you have no idea how to describe this wound in writing.  Yes, that was a challenge.

You may ask questions as to specifics not clear in the photo, but having the wrist and hand in the picture gives all the info you need for size, color and location.

I have been known to add a little of my college education to a PCR narrative or two, but only when sure.  So when I awoke this morning with the following mark on my forearm and my daughter asked what it was I told her and she wrinkled her face.

So my question to you is, how would you document this mark on my forearm?You make the call.

You Make the Call…Day Off…What Happened

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ymtk-140x200It figures.  Finally a day away and the job finds you.  Well, at least everyone evacuated, that’s a plus, but when no notification appears to have been made to the Fire Department, soemthing should be done…but what and by whom?

First, let’s walk this back a few Departments and talk to the young kid who was an Explorer scout in a sub-urban system:

  • I can’t do anything because 1) I have no gear with me and 2) all the payphones are inside, so I can’t call it in.  Maybe someone here has a car phone they can use.  Keep everyone outside until help arrives.

Thanks kid, and this is likely the most common response aside from pulling out the cell phone and calling 911 these days which, to my surprise no one was doing this particular day.  One bicyclist stops to fix a flat and 5 people report him unconscious but 1000 people listening to a fire alarm do nothing.

Now skip to the rural volunteer firefighter of old and let’s see what he does:

  • My pager is on my belt, but my radio and gear is always in the truck.  I’m on the radio calling in the whole South region of the County and getting bunkered up and to the head of the museum to investigate the panel, then radio ahead my findings.  Since there is only a paid driver on the engines around here I’ll be able to get an airpack no problem.

Again, a go getter that guy, recently dropped out of college to get more “street time.”  We’ll see how that goes for him.  But a fair response in a volunteer district.  No point running back to the car, driving to the firehouse, then returning.

And now to the paid guy in the public safety system, let’s see how he handles it.

  • I don’t carry my radio or gear off duty, but we’re a small community, so I’m getting my badge out and asking what is going on.  Judging by the delay in response the cross staffed engine is likely out of service transporting someone into town in their ambulance.  It happens.  If I can I’ll find out what is going on.

Not a bad solution, at least for peace of mind, see if they’ll tell you what’s happening.

So, you ask, what did Happy do?

  • The first 15 minutes were annoying to say the least.  Even the 3rd due on a 3rd alarm would have made it by then and the alarm was still ringing which meant only one thing: They couldn’t reset it alone.  I grabbed my handy iphone and called the non emergency dispatch number and asked if they had received an alarm bell at the museum.  He checked the board and found no incident and asked if I wanted it rung out.
  • Just as he asked the strobes stopped and the bells went silent.  I told him to hold off, I’ll find out what’s going on.
  • ID came out of the wallet and with phone to ear I identified myself and asked if they had an emergency.
  • “No, it was a smoke detector in the kitchen, just a false alarm.”

What do we say here at the Happy Medic when we get answers like that?

Blink…blink.

Radio, in my other ear, was asking me to confirm what he heard, that a fire alarm was activated by a smoke detector that was triggered by smoke and the location asked the alarm company to cancel the fire department.

The woman who called herself the manager indeed confirmed that information and I simply advised dispatch.  It was just then there was a tug at my pant leg and the 4 year old needed the restroom and folks were already being let back in.

Radio advised me they would have a supervisor come by and speak to the staff about when to and not to cancel a fire alarm activation.

Reasons to cancel it: “I saw that guy pull the alarm by mistake thinking it was the elevator button.”

There are no other reasons.

If you said find out what is going on and relay when necessary, you made the right call.

Rose by any other name…

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Recently I was given an invitation to become a contributor to paramedicine 101 a great blog resource that I read often, but never linked to in the sidebar for reasons only my alien abductors can tell you (sorry, watched The 4th Kind at the firehouse last night).
So I finally get to start a post this way…
Also posted at Paramedicine101
The title is not a typographical error or omission, I meant it to play on the line from Romeo and Juliet.

In the Shakespeare play, Romeo proclaims that his love for Juliet transcends their family names and political differences by saying

“…That which we call a rose
By any other name would smell as sweet.”

And this line certainly conveys that feeling, as does the rest of their exchange, but try calling Rose, your 78 year old patient, by another name and let’s see if she stays as sweet.

It can not be repeated enough so I will keep repeating it until I either snap and become un-Happy or until I stop hearing certain words at the scenes of emergency responses.

If you choose to use profanity I have issues with you.

If you use inappropriate terms to describe ethnic groups, I have issues with you.

If you can’t learn and use your patient’s name then we not only have issues, but you are lazy.

Things I have heard on scenes throughout my travels are terms like Pal, Buddy, Honey, Sweetie and my least favorite, Dear.

Let me assure you I have fallen victim to the occasional frustrated or suddenly confused Buddy or Dear comments, but constantly using such terms only proves you don’t care enough to even learn their name.

And another point of clarification, while we’re on the topic of names, your patients are not expected to remember yours. Notice I said remember, not learn, because of course we are introducing ourselves to our patients, then using the names they tell us to address them.

Aren’t we?

When entering a scene keep in mind what you look like. Uniformed, carrying bags, wearing gloves, possibly even a mask and asking questions. Not to mention all that ruckus outside. That’s scary. Not just for the kiddos, but everyone.
Now imagine the confusion when I come racing up the stairs in full turnouts fresh from a fire call doing the same thing.

So when you approach these folks, put them at ease from the first words out of your mouth.
I prefer a simple phrase like, “Hi there” or “Good (afternoon, evening, morning)” just to remind them I’m a human being too.

Now to the tricky stuff that comes from experience, the introduction.
“What’s wrong?” is a poor opening line,
“What happened?” can lead down roads not concerning the present Chief Complaint, and
“Why did you call 911?” often leads to people looking away and saying “um…”

Start by offering a hand and simply saying hello, then your name. When they reach to shake in introduction not only do you have an ABC assessment complete, but you make them smile and feel at ease.

Now remember the name they give you.

Repeat it to them.
“Hi Jessica, how did you end up on the floor today?”
Write it on your glove if you must, but remember it. Use it. Call them by it.

If Jessica introduces herself as Mrs Johnson, you call her Mrs Johnson until she tells you otherwise. Not Jessica and certainly not Dear or Sweetie.

Not using a patient’s name when speaking to them shows not only disinterest in your patient but disinterest in your profession.
If you lose the trust of your patient then all you are is an expensive ride.
Earn their trust and do it from the beginning with a smile, an offer of a hand, a hello and referring to them by their name.
It’s a little step that goes a long way and will not get you noticed when you do it, but will stand out glaringly if you don’t.

Imagine if Juliet showed Romeo the amount of interest many in EMS do and called out,
“Buddy, Guy, oh where for art thou Pal?”

I think Romeo would have turned tail and found someone that could at least remember his name.

EDIT – 3/26 – A fellow writer posted a comment about his thoughts on this topic 2 days earlier, which addresses some interesting “rules” in the UK pertaining to addressing clients, citizens and patients.  Read it HERE

You Make the Call…Stairway…What Happened

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ymtk-140x200We had a patient very similar to THIS not long ago, or I didn’t, depends on your interpretation of the legal nightmare that is HIPAA, but since we’re learning here, I claim the education exemption.

He fell down the granite stairs, as evidenced by the drops of blood as we came up.  Why is it folks refuse to stay put when they might actually be injured but are held down by bystanders when nothing is wrong?

Up the narrow stairs we find a man in his 80′s with a head injury and a flail section. Double whammy.  In real life we had room to get the board around him and lay him down for the journey.  It was not easy and the issue of placing the board uphill or downhill was a quick learning moment for our EMT student ride along.

But when we returned to the firehouse, I wondered aloud what we would have done if we had not been able to fit the board.

Some possible answers included:

  • Walking him back to the point of injury with C-collar in place.  No, not a good idea.
  • Using the stairchair and buckling him in. Could work, and quick.
  • KED and carry, not much room there unless we include the stairchair. Could help the flail section as well.
  • Load and go, don’t spend time packaging, he needs definitive care.

All certainly good options and faced with a unique presentation we need unique answers.

But let’s not spend too much time in the stairway throwing out suggestions.  Find a solution and go with it.

If you said take precautions any way you know how, you made the right call.

The Premiere Party is LIVE!

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EMS Today in Baltimore

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chroniclesblogThanks to the Chronicles of EMS, both Mark Glencorse and I will be attending the JEMS EMS Today Conference in Baltimore, Maryland, March 5th and 6th.

It’s a big deal for us to be able to spread our message to as many people as we can and there is no better way to share ideas than face to face.  Even though we can communicate here in the internets machine, Mark and I didn’t really see what each other meant until we stood shoulder to shoulder in each other’s systems.

Since it will be a little while until we can get to everyone’s systems and learn from everyone how best to deliver EMS, heck even what EMS means anymore, we’ll travel as much as we can to meet you and keep the dialogue open.

That’s where our sponsor ZOLL Medical comes in.

SFFD Zoll Rep Roy Kniveton was kind enough to give the Chronicles of EMS team a run down of things coming from Zoll and let us put the new E Series through some quick tests.  Not any of that scientific lab type stuff, but medics dragging it around a room type tests.  Roy even offered to let the 100′ aerial ladder truck run over it to show it’s durability.

The truck officer declined the request.

But aside from coming in and letting us see what was new, Roy actually listened when we told him about our growing following.  He was genuinely interested in the EMS 2.0 movement and did some quick searching to see what we were interested in getting from our equipment in the future.

We must have done something right because our near future included a generous sponsorship in our pilot episode and flying Mark and me to Baltimore for EMS Today.  We will be Zoll’s guests at their booth and we’re looking forward to meeting all of you and answering questions about the Chronicles show, new concepts coming in social media TV and anything else you want to talk about.

I’ve never had anyone fly me anywhere before.

And to EMS Today no less.  Check out the web page HERE and look for JEMS Editor in Chief AJ Heightman to wander in to give you the details on all the exciting things happening around me and Mark.  Yes, there will be more than us ruggedly handsome frumpydumple fellows.

If you get a chance to make the premiere of the Chronicles of EMS in San Francisco on Feb 12th, we’d love to have you, sign up to let us know you’re coming HERE.  And a special thanks to EMS1.com and AAM Consulting (Randy Africano) for sponsoring the premiere event at the Hotel Frank.  More about them soon.

See you in SF.

See you in Baltimore.

For the Paramedic Students…

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My name is John and I am 63.

In just over 3 years time I’m going to be driving through your jurisdiction just as you are sitting down to your first meal in 12 hours.  As your order hits the counter I will experience an odd tightness in my chest and dismiss it as gas.

When you take your first bite my wife of 35 years will watch me clutch my chest and stop the car on the side of the road.

Just as you begin to think your bad day is finally slowing down, the worst day of my life, and possibly the last, has just begun.

I’ve slumped over in the car, releasing the brake pedal and the car drifts into a signpost, discharging the airbags.

My wife is hit by the passenger side airbag as she is leaning over to help me, noticing my unconsciousness just prior to her own.

A passerby has stopped and is now describing a motor vehicle accident to your dispatcher.

Lunch is still warm in your hands when your radio alerts to the accident.

You are tired.

You are hungry.

The kids have been keeping you up late.

The rent is past due.

Big deal.  I’m about to die.  While you’re cursing me walking to your rig, my MI is moving and my wife’s head injury is complicating what is already going to be a difficult airway judging by the amount of teeth on the floorboards.

As your rig negotiates traffic, my respirations are rapid and shallow, my wife’s now non-existent.

When you pull up to the scene I need your A game.  I need you trained to the point where what you are about to do comes as naturally as breathing, because we’re having a bit of trouble in that department.

This is not about you.  It’s about me.  It’s about us.

So back to your studies, we’ll meet again before you know it.

You Make the Call – Dose That Kid!

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Welcome back to every Paramedic’s worst nightmare-

DOSE THAT KID!

The wildly entertaining game show that makes you actually learn what kids weigh by looking at them without being given their specs on a written exam.

So there can be no cheating, despite your best efforts to find someone who knows the age/history of the child, none can be found.  Your Braslow tape was left on the bed in the ER last night.  Also, for you out there in the know, all of the clothing tags have been removed, so no excuses.  Now let’s play DOSE THAT KID!

elizaOur first contestant has been found in a child care center in a woman’s garage.  They state the girl is new to the group and they have no information on her whatsoever.  She was having a bottle when she choked,turned blue and is now unconscious, unresponsive and in vfib.  Your partner is managing the airway and has IV access. DOSE THAT KID!