Break out your green and yellow backgrounds everyone!
“Welcome Back” doesn’t seem right since you were never really gone, just on a long job. Now you are back home.
See all posts in the network tagged with technology-communications
Break out your green and yellow backgrounds everyone!
“Welcome Back” doesn’t seem right since you were never really gone, just on a long job. Now you are back home.
Over the next few weeks you’ll be hearing from me about the Tak Response Conference in San Jose coming up September 14th-16th.
Chronicles of EMS was invited to be a part of this collaborative training opportunity that will bring the best of all fields together to network and learn from each other.
This conference combines nursing, Fire, Haz-Mat, law enforcement, SWAT, EMS, public works and a number of other disciplines together, since when we all arrive on scene we have to work together.
Let’s start to train together.
Tak Response is not only a chance to learn from other disciplines where you fit in at “their” scene, but to network socially with your fellow providers before the you know what hits you know where.
Imagine a scene where the Battalion Chief, Patrol Officer and EMT all already know each other and what each agency expects from the others. That’s a smooth running scene.
Here’s the episode of Seat at the Table where we meet the organizers of the Tak Response Conference and run the concept by paramedics, firefighters and even a cop.
I done got me a new phone.
Like you care, right?
Point being, I sent out a tweet yesterday afternoon about having trouble getting the google calendar to repeat on a 31 day tumble so I could easily enter my schedule into the standard calendar on the phone.
After looking for a suitable solution and finding none, I gave the folks at Gasda Software a call and asked if they knew what do do.
20 minutes later I get an email with instructions on how to install the custom calendar they sent.
Those guys sure know their way around calendars, especially for the Blackberry, and now for other phones as well.
Thanks Gasda, saved the day…again.
Chronicles of EMS – The Reality Series (Season 1 Episode 1) from Thaddeus Setla on Vimeo.
The new name for the reality series about EMS providers from around the world.
Words. I want you to write 800 words.
In my recent travels through the dungeons here at HMHQ, many of my favorite posts average around 800-1000 words. a fair amount to get you in, tell you a tale and let you go.
So I got to wondering if you could convince someone of something in the same amount of time. An educational article could go on and on for pages, citing this study and that. I’m not looking to be shown beyond a shadow of a doubt, just convince me social media is a good idea and good for our Profession.
But here’s the challenge:
Don’t use the term “Social Media.”
You can say blogs, twitter, RSS, facebook, any number of other terms, but no using the buzz words “Social Media.”
Think you’re up to the challenge?
Convince me.
email your submission to theHappyMedic@gmail.com by August 20th.
Enter as often as you like, but keep in mind if I read a second submission of yours I like better, the first one gets eliminated. Open to everyone, not just bloggers.
Prizes to be announced shortly.
The crack team at Chronicles of EMS:The Reality Series have narrowed down the field of over 500 entries to rename their landmark new show.
As you recall, yours truly and that Brit Mark Glencorse took our desire to learn from each other in person and Thaddeus Setla’s desire to film a unique Paramedic experience and created the reality EMS series.
Chronicles of EMS – Reality Series (Teaser) from Thaddeus Setla on Vimeo.
In moving the show from web based to network television, there was a need to change the title. It turns out that “the Reality Series” isn’t very descriptive, so we turned the choice of names over to the audience.
Voting is now open, the finalists have been chosen by the producers and Chronicles Staff and the prize for the winner is amazing.
One of those five finalists will win a 3 night 4 day trip to any location we film at around the world. AND an ipad to follow along on the trip.
Newly announced is the prize for first runner up.
The finalists are:
Chronicles of EMS: Beyond the Lights & Sirens
Chronicles of EMS: Mobile Medicine
Chronicles of EMS: Frontline Medicine
Chronicles of EMS: Medicine in the Streets
Chronicles of EMS: Real Life, Real Emergencies
Head over and see what that prize pack includes and vote for your favorite.
Seems the neato thing to do these days is get your hospital registered some kind of specialist center. we have STEMI Centers, Stroke Centers, Trauma Centers, Burn Centers, Pediatric Centers and so on and so on. Well, in my system we also have a microsurgery center.
So I got a text message on July 3rd from an old intern who had an interesting question:
John- “If I get a firework injury with fingers blown off, but there is burns, do I go to burn center, microsurg or trauma?”
HM- “You decide, because each of the decision matrix end with Paramedic Judgment. If the burns are considered extensive, go to the burn center, unless there is significant trauma, otherwise go to the trauma center. BUT, if there is tissue that could be salvaged and repaired, immediate transport to the micro surg unit is warranted.”
John- “What about a peds?”
HM- “The system will implode.”
Tuesday night at 6pm Pacific time I’ll be taking over the Firefighter Netcast show LIVE on blogtalk radio. You can call in at (347) 327-9920 and join the chat room at the link below.

As is usual with the Happy Hour Show I’ve got a few things I want to talk about so I’m taking over.
Some topics discussed may include:
PPV fans
Crew size
Officer experience
Rural vs Urban and many many more. But since it’s a live call in show, YOU can ask me about what you want to talk about.
See you on the radio!
Writing about emergency medical services, most specifically the events that can shape a career, is a mine field. That mine field has claimed a good friend and colleague today.
Due to pressures from people who do not understand what we do Mark Glencorse is making the decision to discontinue his world famous and award winning website 999medic.com.
In a release today Mark cites perfectly understandable reasons for stepping away and I still support him 100%.
It was reading his posts about how EMS was so different outside the US that got me inspired to change my own system. Forget that he was the one who dreamed up what would become the Chronicles of EMS when he reached out to an anonymous blogger in the states who hid behind a cartoon character. Mark is a trusted voice in the pre-hospital field and for reasons they can not explain, people around him want him shut down.
Patient privacy is a serious concern. So serious agencies the world over are willing to take the risk of having uninformed rescuers so that a little old (he was really only 25) woman (no it was a guy) I ran last shift (it was 3 years ago) on that dark night (it was a rainy morning) with the unique EKG can be protected.
Medic999 was the voice of a nation, a system, a different way of doing things that made me a better Paramedic and hopefully, because of his inspiration, a good supervisor as well.
There is no bad guy here. Please don’t blame Mark or his service, I’ve been there, they are good people looking out for their population.
No, the enemy here is fear. Fear of the ability to share information in real time without a 3 month vetting process. Social media, whether the establishment likes it or not, is here to stay.
We are not the ones they need to be worried about. The ones who are irresponsible online are policed by us, the community, and when something seems too close to the truth we call them on it and we get results.
Gone are the days of posting pictures of patients, gone are the days of making inappropriate comments while on duty. Use this event as a lesson that we are having an impact and as such share a responsibility to use it properly.
Mark will still be around on twitter and facebook, but his daily sharing of life saving tips and tricks will have to wait until this kind of forum is better understood.
I feel like a piece of the future of EMS has died today and that makes me sad. It also makes me want to prove that people like Mark, the Ambulance Drivers, the Michael Morses, the countless authors of EMS books and articles who draw on experiences to teach us all are doing the right thing, not endangering the privacy of someone who screamed for an ambulance for a broken finger at the top of their lungs in a busy subway station.
Since I have no blogger flag to lower on this day, I will place a black band on the banner for a bit in memory of Mark’s contributions to making EMS blogging a legitimate way to gain information and insight for both new and old providers alike.
Be well, Mark.

England recap, Day 3.
The alarm seemed to be timed better this morning and I was bright eyed and bushy tailed for my second day on Mark Glencorse’s Rapid response Car in Newcastle. The coffee was ready when I got out of the shower and I watched a bit of news while getting ready. When I was in England a frightening wave of flooding was literally washing away parts of the western side of the country and numerous Fire and Rescue resources had been mobilized. It was a topic of conversation in passing throughout the morning with the Vehicle (ambulance) crews we saw and hospital staff we talked to.
The check out on the car was much quicker since my first day orientation and away we went to our first post. On the way Mark asked if I was hungry and I had to remind him I don’t often eat breakfast. In the back of my mind was another McDonald’s run but in the front of Mark’s was taking my for a proper Geordie breakfast. The term Geordie refers to the people or speech from the Tyneside region of England, which is where Mark is from and where we were. Similar to referring to someone as a Lonestar or Southerner here in the US, a dialect of speech and set of stereotypes is set into your mind.
The car weaved through the light morning traffic to a take away trailer in a light industrial park. The aroma from this man’s trailer was like heaven. The odor of bacon, along with other smells, changed my long standing no breakfast clause and my mouth was watering.
As with many of our other adventures this day, Mark in the car had folks wondering where the emergency was. No one thought he was the Police coming to get him…until they saw me in my navy blue. When Mark ordered my meal and the fellows standing nearby read the back of my jacket, which said “Firefighter/Paramedic SFFD” they were curious to ask all the questions we’ve been asking each other for months.
“Is it true you have to pay to go to the Doctor?” “yes.”
“If you can’t pay do they send you away?” “No, you get a bill later.”
“What about an ambulance? Is it true you’ll leave me to die if I can’t pay?” “No, we’ll help you out no matter.”
It was a great conversation with locals about their neighborhood and town. Keep in mind this town has been here more or less FOREVER. It’s not like some guy wandered through 200 years ago and started a farm. There are castles and churches still standing despite centuries of wars.
It was in the middle of a talk about a nearby castle that my breakfast was ready. Mark’s smile widened as he handed me what can only be described as heaven with a side of LAD.

Bun, mushrooms, brown sauce, black pudding, eggs, sausage, bacon and it was glorious! Along with a true cup of coffee and some good conversation it was a wonderful way to start the morning.
But like so many things on this job, wouldn’t you know it a motor vehicle accident has been reported just a few blocks away. Chomp, gulp, a thanks and away we go to the 2 car accident. There was an initial need for extrication so Mark called in the Brigade.
The ambulance arrived quickly, as did the brigade and everyone went to work doing their pre-determined roles. It was refreshing to see firefighters not distracted by assisting with patient care, but simply having a task and seeing to it that it was done. This scene was more what I was used to. Ambulance, fire engines, police, a proper job. Although the injuries minor and the damage to match, the resources in the community worked seamlessly together to get the job done. After the patient was transported I had a quick talk with the firefighters about their roles and responsibilities on this assignment, since there was not the usual bickering or fighting for the glory of the jaws that I have seen all throughout my career. The firefighter assigned to cribbing was working just as carefully and quickly as the two sets, yes I said two sets, of hydrolics that were being prepared. We discussed my role as dual trained and they gave a polite smile. I think just below that was two distinct thoughts. First, “That’ll never happen here” and the competing, “Oh God, what if they do that here?”
My photographer for the day obliged for a photo of the brigade that responded drawing my caption, “One of these fireman is not like the other…”


After a couple more jobs we were released from our roll area and directed north to the Arsenal/Sunderland football match. The trip started as a chance to show a lifelong soccer fan a proper football match in his adopted country, but it would turn out to be an EMS learning experience.
But first, Mark had something special planned for me. We grabbed our sack dinner, lovingly prepared by Mrs999, and hit the road to see the proper section of the old Roman Wall I was so interested in. The drive through the countryside was amazing. Rolling green hills hiding in the fog, unchanged since ancient times, save for the occasional 200 year old farmhouse with it’s trailing smoke from the chimney proving someone still inside. The park rangers (or the UK equivalent) came out of their warm office to meet us when the RRC pulled up and we got out. They wondered if a hiker had been hurt on the wall, why else would the ambulance be there on a foggy, rainy afternoon?
After a climb and a brief hike I was able to take some video and one of my favorite pictures from this adventure.
Then I got to do what my Grandmother never did, stand on Hadrian’s Wall, where her hero Arthur may once have stood. There was a connection with that place I can’t really describe. I have the book she was reading when she died, Stories of King Arthur, a book she received as a child from her grandmother and I display it proudly in my living room, bookmark still in place and soon a photo of this part of the wall will accompany it.
It was an experience I hope to share with my young girls when they are old enough to appreciate what the wall means to the family. Folks have been known to walk the whole length, camping as they go, and I plan to do the same in good time.
And now for something completely different. If you’ve made it this far, I thank you. Like Mark has said, so much happened on this trip, so many interesting and exciting things we shared with each other and with all of you, these day by day accounts are long winded. If you skipped this far to read about Event EMS you are truly a Fire and EMS nerd and I salute you for that.
The Sunderland stadium can hold, at capacity for a football match, 45,000 impassioned fans. The perception of many of you in the US may be “Soccer Hooligan” and the stereotpye is fitting in many cases when it comes to premier league football. I was treated to not only the game, but a tour of the medical facilities made available for players and fans alike.
The stadium has an impressive command center encompassing the EMS team co-ordinator, Fire safety specialist, CCTV team and the police commander, all in two large rooms. From this unified command center a response can be co-ordinated and a plan followed by radio. The CCTV cameras also allow the leader to call in extra security if it appears an EMS fly team has unrest around them. Help can be on the way before they even notice what is happening. There were 4 teams on staff, dispersed around the stadium with assigned seats and radios, ready to respond as well as 2 pitch or field teams ready to respond to an injured player or person on the ground level.
Behind the scenes are two levels of care. The teams have physicians on staff to deal with injuries to their people and outside the stadium, tucked in with the snacks and beverages are a number of doors marked First Aid. Behind these doors are the service I know little about from my travels there, St John Ambulance. (Not St John’S ambulance, St John. I learned that one real quick.) In these almost clinic areas are basic care givers, EMT’s, Paramedics, RNs and an entire medical community, all volunteering to help out. While Mark and I sought refuge there to eat our dinner before the game, a woman came in, was assessed, treated, medicated and released, all in the span of 10 minutes, all by the St John staff. It all happened before I could finish my Dr Pepper.
Upstairs in the control center I had a chance to peek at the emergency response plan and these guys have it all figured out. I learned later that a number of previous events led to a mandate that each stadium have an action plan and the resources in place to react to those emergencies. We also talked about rotating the teams if more than 1 fly team was mobilized, the extent of the St John involvement, their ability to staff a team and a number of other things most laymen would have fallen asleep thinking about.
The match was brilliant. We stood just outside the command center, which was near the visitor’s seats. Arsenal fans are passionate fans. When I applauded a good play, which is common in this sport, Mark grabbed my hands just as one of the visiting supporters turned to see who was clapping. Just what I need 4,000 pissed off drunk football fans chasing the American who clapped because the home team goal keeper made a nice save. Tragedy averted. And good too, because we were heading out on the town later.

We’re meeting Mrs999 and Fiona for a night on the local scene to give me an idea what Geordies do when the sun goes down. Well, a while after the sun goes down. OK, late at night. I was treated to some local color and had a chance to talk to Mrs999 and Fiona about the person I was shadowing this week. We talked, danced, twittered and had a wonderful time. Mark loved his new iphone, since the old one died in San Francisco and at one point he fell asleep updating all the Chronicles of EMS followers. OK, not really, but it made for a fun twitter update.
As the evening continued on the famous Millennium bridge over the river Tyne, I had a chance to reflect on where I was and why. It was a big deal to be where I was, with Mark and the NEAS, learning how to deliver care in the front loaded model. We should have called it a night there, but we had one more stop.
Bachelor and bachelorette parties in Geordie country take themed dressing to the extreme. In Las Vegas, the girls may dress in pink shirts with the bride to be in some kind of white head dress and veil, letting all the single guys know exactly what she is celebrating. But here, the entire group dressed to match. There was a group of guys dressed as 20′s gangsters, pinstriped suits and fedoras. Why? Stag party. Groups of girls wearing matching tight shirts all wishing their engaged friend luck in cleverly worded phrases on the front. Why? Bachelorette party. In came a group of girls wearing black and their names on he back of their shirts. One of them we know. Steph Frolin is the name my co-workers use to alert me to a scene that is not what it seems. Imagine we are investigating a person who says they just came in from a terrible car crash. As I’m assessing them my partner discovers witnesses in the next room who can confirm no such thing ever happened. They will refer to me by my BS name: Steph (Pronounced Steve) Frolin. as in “hey Steph, can you have her describe the car again?” Now I know something has changed and that I need to speak to the partner ASAP.
So Mark turned on his ambulance charm and talked the poor girl into standing with the only guy wearing a jacket for some reason involving an American and a blog. No doubt she has erased this moment from her own memory.
As I mentioned earlier, we should have cut the evening short at the bridge. The jet lag, the drink, Mark’s dancing, a long day and an early alarm clock would spell disaster early the next morning for our last day on the car.
Taking it easy on the drink is a suggestion that carries through all situations and this one is no different. Not that I went to excess this night, no where close, but the combination of the time change, new diet and excitement of the Project would lead Mark to getting me off the streets the next morning. And I’m glad he did. Details on my nap next time.
Originally posted on November 20th, 2010
Today was my second day in Newcastle, UK but the first on the streets with Mark. It is indeed a different world here. the video from the end of today is linked at the end of this post.
We started early this morning and grabbed a coffee at the McDonald’s, then off to standby in a local neighborhood where we pulled out the laptops and discussed the day.
I was able to have a quick interaction with some of the Firefighters assigned to the station with Mark and the Ambulance crews, nothing more than a quick introduction between calls, but it was later in the morning when I learned I don’t have it nearly as good as I thought.
While heading out to the pouring rain, I bumped into the station cleaning crew mopping the floors. The fireman don’t do the big housework. No wonder mark was so surprised when I gloved up and cleaned toilets back home.
Later in the morning still, I met the Station’s French Chef. They don’t cook their own food either. These are two things I think identify the firehouse as a home. It seemed more like a school than a fire house.
But, I have yet to see it through the eyes of one of the firefighters, that comes next week.
As far as impressions on the ambulance, I can say that some of my expectations were met while others missed completely.
For example, Mark can honestly tell people when they don’t need to go, then leave them at home to recover. He can not only let them drink water, but take pain meds. He can cancel the ambulance and drive patients into the clinic.
He also has to wait in the middle of the highway for a second ambulance when he has 2 patients in C-spine precautions. You see, the European style ambulance is abundant on space on the inside, but so much of it is unused. There are two chairs and a cot in the back of these rigs, no room for a second patient. When we had 2, almost 3 patients to board, we had to wait, when most US services have the bench seat that can be used for that second patient.
He also gets to watch the fire brigade going the other way on that highway just looking. They did not respond to the traffic collision. Had I not been there he would have been alone, but I’m sure done fine. The police and highway department arrived and had a cool hand with the traffic, no safety issues or requests to reopen the highway sooner. In fact, where some of the agencies I have worked with would open the lane next to the accident, these folks kept it closed since we were close to it.
It is hard to draw any conclusions from a 12 hour shift in one station, but at first glance I want to have Mark’s training and options when encountering patients who don’t need an ambulance and I think he needs my ambulances to offer a better service to his community.
Deploying rapid response cars within the SFFD may not work after all without the clinical routing options he has at his disposal, not to mention an ENTIRELY different view of what it means to call an ambulance. Each and every person I encountered today listened to Mark explain their situation, condition and options whereas most of my clients demand transport regardless of their condition.
The internet here in my hotel is not included, like their website would like you to believe so I am using Mark’s mobile USB adapter which uploads a single photo in 8 minutes, so the updates from here will be mostly in text, but I’ll film my video and give it to mark to upload at home each night.
And for those of you who think I’m in the bag for socialized care, I favor it because it makes more sense but I will be honest about what I see here. Believe that.
I left off soon after our first job on the car which had me wanting to see the versatility of Swalwell 405, our Rapid Response Car. I was beginning to wonder if I had built it up into more than it was when the universe stepped in and answered my questions, as always.
A school child was ill with a unique condition that was familiar to the child’s brother at the school as well as the mother who had arrived on the scene before us in the car. When Mark had determined the non-emergent condition of the 10-18 year old (not a little one is the point) the ambulance was canceled. There it was, the front loaded model in action. A trained set of eyes able to determine no need for a two person gurney transport, so the unit is canceled ASAP. Should transport be needed or requested (which it never was, save once over there) the patient was appropriate to sit in a car, seat belted, and driven to the A&E or clinic.
Through the course of the evaluation Mark and I both asked a variety of questions trying to get to the center of what the unique condition was doing to our patient. In the end, Mom decided she would follow up with their Doctor later that day and she will let the child rest at home, something that usually helps when the child feels this way. Mark offered to follow Mom back to their house just 5 minutes away just in case something happened. Not sure exactly what that might be I was even more excited when he said, “Or I can just take her in the car and follow you home. Would that make you feel better?”
The mother smiled, blushed and sighed. “Would you?” Mark smiled and assured her it was no problem at all and we escorted our patient to the car and drove her home. There was never a point where this patient needed a hospital, let alone an ambulance based on the mother’s description of the unique condition and other factors revealed at the scene. In San Francisco I would have had to transport the child or send them home with Mom. In my experience both parents are often working and unavailable to respond to the school, and that’s IF they even answer the phone number given on the emergency contact card.
5 minutes and a car made a huge difference for resources in the area. I was sold on it right there and then and a number of other calls re-enforced the benefits of the RRC. The old man with the hurt wrist who we gave a ride to the clinic, leaving the ambulance available. The baby with a cough who we gave a ride, strapped in her seat with Mom along for the ride. None of them needed an ambulance but had no other way of getting evaluated for their chief complaint. In San Francisco a 4 person ALS engine and 2 person ALS ambulance, 6 people and$600,000 worth of apparatus to do the job of 1 man and a ford station wagon. It was reading through the real estate section looking for a house to buy that a call came in that would change my mind about the current NEAS system. A certain resource issue that is.
This is the section Mark has been waiting for. All through our experiences he has been wondering what my real opinions were/are/will be and I kept telling him, “I already told you.” But I have to share with all of you or else this is all for nothing, right?
The ambulances currently used by the NEAS are inefficient when it comes to treating a patient enroute or dealing with more than 1 patient. I use the term carefully since when a rider is placed in Mark’s ambulance and a patient is in the cot, half of his kit is inaccessible. The large gurneys load into the open space in the rear of the ambulance and latch into a sliding platform that can move the gurney from the wall to the center of the floor for the simple reason of accessing the patient’s left side. This removes space for a bench seat and moves the patient a good deal away from a practitioner in the back. I had difficulty imagining Mark working a proper patient, rolling blues to the hospital and being able to access anything quickly and safely. This photo is from Swalwell Vehicle 214, which we worked on later in the week, but show the head of the cot and the fold down seat for a family member or rider. the cabinets slide out of the wall so when they are closed they are secure and not accessible. More on that when I discuss working in these Vehicles.
That being said, I did like being able to almost stand up completely and have all the light and vent controls in an overhead consul instead of buried back in the corner near the shelf near the captain’s chair like in many type IIIs here in the US.
Working a motor vehicle collision with more th
an one patient opened my eyes to the benefit of multiple hands on the scene. We arrived soon after the police and began assessment. An ambulance had already been dispatched and when they arrived I had my first glance into one. Whoa.
The crew opened the doors and a large lift was raised and the gurney loaded onto it. Then it was lowered to the ground and removed to our location. In all less than 2 minutes, but still seemed like a long time. I’m an immediate satisfaction type of guy.
When the first patient had been boarded and was being loaded I saw Mark reach to his radio and request another ambulance. I stopped, looked around the crew loading the first patient in and that is when I saw there is no bench. No place to put a second patient on a board. Neither of the patients needed critical care interventions, just C-spine precaution, routine medical care and assessment, something I’ve done to 2 LSB folks often.
It was an awkward wait in the middle of the highway for that second ambulance. During that wait, on the other side of the highway went a fire engine. In service, staffed, yet not dispatched to the motor vehicle accident on the highway. The first emotion was confusion as in, “Why can’t they respond to assist?” which gave way to frustration, “Lazy brigade won’t even hang a u-turn and check on us?” then reality sank in, “They couldn’t help right now if they wanted to.” No fluid leaks, no fire hazard, the road was already safely blocked by the highway department and all we needed was a place to put a patient on a backboard.
My plans to move over were put on hold. For all the benefits there were indeed drawbacks. Of course there would be. But so far, the only thing missing was that ability to take a second backboarded patient and have access to all the equipment in case of a proper patient. Especially since Mark spoke of having to do CPR and push drugs alone in some cases.
But what is the answer? The NEAS used a Chevy type III years ago and it didn’t work out. From what I’ve been told I think it was a combination of politics and underpowered motors, not necessarily the patient care compartment. That conclusion is drawn from a number of conversations with a number of NEAS folks.
It was made clear to me when I brought up my observations to Mark that the governing bodies mandate the secured nature of all the equipment in the ambulance and that repositioning it would not only take a completely new vehicle, but changes in rules and regulations country wide. So the work is cut out there. However, to be fair, Mark took one look into the back of medic 99 and nearly passed out. Nothing secured, supplies behind flimsy plastic doors, no cot lift, it was a recipe for injury in his mind and the mind of his regulators.
Is there a middle ground? Wheeled Coach, Medstar, there are so many different manufacturers just here in the US, what are they using as the basis for their designs? And what about Mark’s ambulance manufacturer? Are they deciding what is best for us or are we? I have yet to work in an ambulance where I thought to myself, “This is perfect!”
See Mark, all things I told you when I was there. We even discussed it in a video report later in the trip.
A few more jobs and we were back to the station for end of shift.
The spot on swooning British nurse impression Mark does was not actually spoken, but he was told repeatedly that I looked “nice” in my station uniform. Funniest thing was, I was cold and wearing my coat most of the time and he had me remove it before going in. I think he’s angling for a different style of uniform.
The end of my first day on the RRC brought smiles from me and from Mark and a look forward to another wonderful evening with my extended UK family. Tea with Margaret, Sandra and the Boys was my family time. Had I had the time to bring Mark the hour home with me each night here in SF, I think he would have had a much better experience and I now regret not being able to share that time with him.
Back to the hotel and a warm shower and inviting bed. Tomorrow would be another big day on the car and an afternoon of local heritage, discussing Event EMS and an explanation of this photo:
Steph? Steph Frolin is that you?

This is a continued retelling of my adventures on Part 2 of the Chronicles of EMS, the one we weren’t allowed to film.
Day 2 in Newcastle, Day 1 on the car.
The iphone rang so early I thought I was still dreaming. Sure it said 5:15 AM and Mark would be along to pick me up in 30 minutes time, but I felt destroyed. My body still thought it was 10 PM and was gearing down for night.
NO! I yelled to myself and turned the lights on.
This was going to suck.
I got cleaned up and dressed, then went to make a cup of coffee. Coffee in England is different than in America. In America you get a nice drip brewed cup of joe from perhaps a Peet’s, or even a Starbucks or gas station. In room 501 of the hotel, my HMHQ for the week, there was a water kettle and a baggie of freeze dried coffee. A taste I choked down at first and then missed as soon as I was on the plane ride home. I had come prepared for the coffee situation, however, as you may recall from this video I posted later in the day:
Mark took me over to his station, the sun yet to rise. Inside I met a few of the night shift going off duty in the ambulance room of the Fire and Ambulance Station. It immediately took me back to microwaving 25 cent burritos and drinking tap water during my internships. There was a TV in the corner, 4 very nice green chairs (green is the color for EMS there) a couple of side tables, small kitchenette with sink and a microwave. We really are the same.
Craving more coffee I went to fire up the kettle and prepared another cup of the freeze dried goodness as Mark took me out to the floor and to Swalwell 405, our Rapid Response Car for the day.
It was exactly as I had imagined. A ford station wagon, appointed with safety markings, emergency lights and the ever important aspect to the RRC, the label “Ambulance.”

The RRC with the Appliances at Swalwell Station
Mark led me on a quick overview of the equipment kept inside and what I could carry on a job and what I should stay away from. We talked about interventions I could perform, such as assisting persons to stand or to walk, the basic stuff we all do, but at no time was I to use his giant Lifepack 12 to cardiovert someone in unstable SVT.
As soon as we were checked out we were sent on a system status post in a nearby neighborhood. Not to get Mark in trouble, but I needed more coffee (some have cocaine, others a hobby or “life”, I have coffee, let it go) and the only place that pours a cup is a place I hadn’t been in over two decades, the McDonald’s.
We were on post for an hour when we were called back to the station. You see, Mark and his co-workers are given a rotation back to the station each hour for bathroom trips, food and what not. When we left our area, another vehicle or car would fill in. This seemed simple enough at first, but a few days later, while watching the allocators try to juggle all the breaks and rotations, I wondered just how important that 1 hour mark was.
At the station Mark’s point to point radio came alive. I had trouble understanding the accents at first to decipher our assignment and there was no station alarm or alert system. Perhaps it would have awakened the firefighters upstairs? We climbed in the car and away we went, blue lights flashing to a reported fall victim. Specifics aside this was the perfect first call for me to see the NHS in action.
I in my station duty uniform with badge of office and Mark in his now famous green jumpsuit made our way in and found a run we EMT and Paramedics handle all the time, a minor muscular injury. Mark went into his comfort zone, patient care, and I handed him the BP cuff and placed the stethoscope across his shoulders to have it in reach. That got me a look I often saw as a small child when I would break something expensive. No one over there stores their stethoscope around their neck. I only do it on scene, mainly so I don’t lose it, but throughout my trip I never saw one ‘scope around one neck.
As I recovered from that faux pas a walking Saturday Night Live memory came through the door. The patient’s neighbor was a Scotsman, a true Scotsman, and when he found out I was American he began to tell me a story about an American he knew back in the 60s. I know this because Mark translated for me later. I could only make out a few words here and there, no unlike watching TV in a foreign country.
The Scotsman was ignored when I heard Mark tell the woman she should take some Peracetamol and the ambulance will be along in a moment. He is allowed to let his patients medicate themselves for new conditions. Now, I can create a gray area and make it work, but imagine telling the receiving facility that you let your patient dose up on Tylenol (acetomeniphon/paracetamol) for a new injury. The ambulance crew arrived and away the patient went and we were back in service. Nothing extraordinary, a simple run of the mill job we both encounter all the time. The only difference was arriving at the scene in a car, and alone (without me) would be challenging at first, but some days, with some crews, I am kind of am responding alone.
In my next post I’ll describe the odd moment when we were waiting in the middle of the highway for a second ambulance as a fire engine drove by, not assigned to the accident and something I think the NEAS needs to change immediately to better serve their citizens.
After following Mark’s day by day adventures, I’m dragging you right along on the second week, the one not covered by the Chronicles of EMS cameras.
But why is this going up at 11PM your time Happy? Because that is 7 AM Newcastle time. Wrap your head around that one and let’s get started.
Mark’s San Francisco adventure covered 10 days in total and he was clearly as exhausted as I and likely more. I last saw him at the BART station on the way back to the City and then to the airport.
I wouldn’t see him again for 48 hours.
In that time I let my girls crawl all over me, literally and figuratively, all the while packing and preparing for my England trip. When the time came to board the plane emotions were high. The littlest one giggled when I gave her a kiss, the older one asked me to say hi to Mark in England. She seemed to be taking this experiment remarkably well considering the enormity of it and her comparatively small understanding of the world. The Mrs was understandably emotional and supportive, something she does very well. I had already given 10 days to this project rarely seeing the girls awake, if at all, and was about to give 10 more.
Into the airport I saw the car drive away and took a deep breath. This was not going to be easy.
The plane was packed. I had one of the window seats, but they neglected to tell me the foot room is severely restricted thanks to the new video on demand units. I had been to Seat Guru, but it seemed every seat sad that. In exchange for a place to put my feet I had dozens of movies to watch to take my mind off the tingling in my lower extremeties.
The time difference was 8 hours ahead. To help deflect the impact of the time change I knew I would have to get on the plane, eat and get to sleep as soon as possible, then sleep most of the flight. The last time we flew across the Atlantic I fell asleep during the safety video, then not a wink the rest of the flight, I was exhausted 20 hours later.
Imagine my surprise and pride when I finished dinner, put on my headphones and fell asleep. Then again we medics have been known to fall asleep in odd places at odd times.
I was awoken an unknown time later (6 hours I discovered) to the following conversation:
(This was an Air France flight)
“Keep heir on ze oxee-jin and we can moove heir to zee floors.”
Oxygen? Moving someone to the floor? This sounds like a job for…
…the flight crew.
Watch this video from my layover in Paris to find out what happened next:
After a quick commuter flight from Paris, we landed in cloudy, rainy, windy Newcastle, met by a somewhat rested Mark Glencorse.

Newcastle International Airport
I was whisked away to mark’s home and welcomed as family. It was nice after a long flight to sit down on a couch surrounded by familiar names and voices. We enjoyed a wonderful dinner (Tea, I was told to call it, the evening meal if you prefer) and the perfect start to what would become an exhausting week.
Even though my family was far away, I had a new one just a few minutes down the road.
I had shared a family story that my late Grandmother was fascinated by the King Arthur legends and that recent research believes Arthur to have been a Roman General defending Hadrian’s Wall from Northern Invasions. I had mentioned this in passing on an episode of EMS Garage and Mark and Fiona had heard me. Fiona scheduled a dinner meeting at the Swan Inn in a town called Heddon-on-the-Wall who’s cathedral was built with stone from the wall.
I was hoping for a brief time during the trip to go out to see the wall my Grandmother spoke of, but didn’t expect much at all. Little did I know that, on the drive back to the hotel, we passed by part of the wall there in the middle of town. Mark made it a nice surprise and swung the car around, parked and said, “There’s your wall, Mate.”
I froze. I had trouble moving for a moment. It was kind of like meeting someone you admired. I climbed out of the car into the cold night air and took a deep breath. I could hear my Grandmother’s voice as if she was right there with me. “He stood here. He garrisoned here. This is history.”
It was a small section, only 6 feet wide, maybe 30 feet long and a few feet tall, in a protected grass area near homes, but it was the wall she spoke of.
I took a few photos and a quick one of me on the wall before heading back to the hotel to rest. As is now a Chronicles of EMS custom, the internet was pay as you go, so uploads were going to be difficult.
Mark dropped me at the hotel and I went straight past the pints in the lobby and straight to bed. The first day on the Rapid Response Car was waiting for us early the next morning and I wanted to be ready for it.
That story, and video of what I look like before coffee, next time.
The Angry Captain’s mother sent me this link and I’ve been keeping it to myself long enough. Sit back, relax and enjoy a ride on the Market Street Railway in 1905, just before this was all destroyed by the great earthquake and fire in ’06.
And now how that same ride looks today.
Did you see the guy in the cape come back around near the end?
The name is familiar and when you see his cartoons in the pages of Fire Engineering Magazine, they make you sit back and really think about your job and how you do it.
I have always enjoyed Paul’s no nonsense approaches to fireground safety, seat belt use and wearing your equipment.
But it was this image that caught my attention in a different way:

Please take a moment to browse the amazing images at Art Studio Seven, from the Fire Service Political Cartoons, to the illustrations and drawings.
But when you look at the cartoons don’t just read the words but take a few moments to explore the entire panel. There is so much more every time I go through.
Thanks for sharing your talent, Illustrator Paul Combs.
And if the Chief wanders by while you’re reading this Sunday Fun, show him the site, he’ll recognize that signature with the big “O.” Now you guys have something else in common.
Also posted at Chronicles of EMS .com
HERE
This is mainly to get everyone to stop sending me emails on how to watch Episode 2 of the Chronicles of EMS.
We haven’t made it yet.
That isn’t to say there isn’t one, but keep in mind it costs nearly $10,000 to film an episode and Setla Films put together a knockout punch premiere for far less than that.
We have a ton of footage of me and Mark in the fire station, riding the engine and having in depth conversations about calls we showed you. So in essence, if we put together a second episode from the SF adventure and held it to the same standards I would have to go back into the studio and re-record a lot of voice over to cover set ups and explanations of what was happening, otherwise it would be the Justin and mark interview show, which is currently under the name A Seat at the Table.
You have all been so wonderful in your acceptance and spreading of the first episode and it was indeed an amazing experience to make it, help prepare it and then release and share it with the world.
To put things in perspective, you are all the happy first time parents of this baby, the Chronicles of EMS, and we just rolled over for the first time.
You’re excited, the calendar has been marked and you’re calling all your friends to tell them what just happened.
Do you want to see us roll over again or start to crawl?
Crawl or walk?
Walk or run?
Run or race?
This is the beginning of a lot of firsts for us and for you the audience. Feel free to keep emailing your thoughts and concerns to me (thehappymedic@gmail.com) and to Mark(mglencorse@yahoo.co.uk). We not only welcome your comments but demand them because, after all, this is about community above all else.
We made 2000 facebook fans in 3 days while filming and the ning site is still gaining members.
Keep the word spreading and when the next episode comes out you won’t have to help us spread the word, just sit back, relax and enjoy.
So, in summation, we’re rolling over, you like it and we’re doing more and more every day. (Wait until you see what we’re trying to do for EMS Expo! I’ve said too much already)
If you want to see a new episode sooner, get on the phone to your ambulance salesman, equipment supplier and union rep to get in touch with us about sponsoring a trip to your system or a system you want to see. You’d be amazed what magazines are charging these days for an ad that gets looked at once, then put away. We offer a part in the future of EMS, all they have to do is think like Pepsi.
It’s being billed as
and it is in Baltimore March 5th, 8pm.
Bloggers from the FireEMSBlogs network will be there and not just Mark and myself.
If you are a blogger and will be there, leave your info in the comments and I’ll add you to my list.
All are welcome, bloggers, readers, fans, stalkers, ex-wives (only odd numbered ones), industry reps (if you’re buying), Chiefs in uniform (so we can drink in front of you), small woodland creatures (so cute), #TeamHappy, anyone from the 1996 Eden Prarie Varsity Lacrosse Team, Firefighters, Paramedics, EMTs, conference goers, Instructors, Destructors (OK, not really destructors), my Mom (Hi MA!), retired members, volunteers, paid, paid/call…
…if I left you out you’re invited.
Uno Pizzeria Harborplace- Pratt Street Pavilion, 2nd Floor
201 East Pratt Street
Harborplace
Baltimore, MD 21202
410-625-5900
Here is the long awaited trailer to the pilot episode of the EMS Series Chronicles of EMS.
Watch it full screen, Ted Setla did an amazing job.
Do you think Mark Glencorse and Justin Schorr should visit your system? Drop a line to the Chronicles of EMS and tell them where and why.
The Chronicles of EMS is a finalist for the Social Media Responder of 2009!
In a year full of our Profession embracing new media and the possibilities it provides us as care givers, Chronicles of EMS stands alone. A reality show about two bloggers coming together as a result of social media to document the sharing of best practices is exactly what the new media movement is all about.
The industry is not in control anymore, we are.
I can’t speak for the others in the CoEMS family, but even seeing my name and CoEMS nominated on twitter was cool enough. But we need your votes.
Follow this link and vote for the Chronicles of EMS for the Social Media Responder of 2009.
Don’t make me beg. I will if I have to.
I was sent this video by a friend on facebook and had to make sure it spreads as far and as wide as we can get it. Maybe you’ve seen it before, maybe it’s been on other blogs or outlets, but this video from almost 80 years ago could be dubbed over modern video and be just as important. It is about 12 minutes long and comes to us thanks to the folks over at flashovertv.com, a site I will spend most of the day wandering through and suggest you do the same. But first, a company film.
Please to enjoy the Los Angeles Fire Department training film “Company Response”

Pixie Lott
I had a soundtrack all lined up when I went to visit Mark in the UK. You all suggested songs for it and I downloaded purchased most of them and had them ready for my new iphone when the unthinkable happened the day Mark arrived in the US. My laptop crashed. When Mark arrived, I had little time to sleep, let alone download new music so I went with some of the old favorites, but still have your list.
When I got to the UK, as with most travels, each place seems to have a certain soundtrack. When the wife went to Ireland for a semester, she returned with a CD of a group that had been all over the radio and impossible to avoid. She played it for me and I didn’t know what to think at first. When the Spice Girls went global a few months later I had little choice but to become a huge fan.
I have 3 songs stuck in my head from my adventures with the NEAS and each time I hear them I am magically transported back to the ambulance break room at Swalwell station with it’s TV, microwave and instant coffee welcoming us in.
Here are the 3 songs, only 1 of which I have heard on the radio in the states.
Pixie Lott – Cry Me Out. Darn it if this wasn’t on the top 20 video countdown 3 or 4 times an hour.
Michael Buble – Just haven’t Met You Yet. Toe tapper that takes me back to the front of Swalwell 214 pulling out of the QE Hospital.
Miley Cyrus – Party in the USA. I had to tell everyone that that is exactly how we Americans relax on our off days.
There are many things I wanted Mark to see while visiting the SFFD EMS system. Not once during his trip did he experience the mad shuffle that is our resource allocation when we drop to level zero. What he did get to see was the rampant abuses in the SF 911 system and the paramedics helpless to do anything about it.
I don’t want to ruin the pilot episode of the Chronicles of EMS by telling you about specifics that Mark was able to witness (All with the patient’s full permissions of course), but I wanted to touch on something I didn’t see in the UK system in my short time there: 999 abuse.
Of all the calls we ran, I can think of only one that didn’t have a legitimate need for medical evaluation by someone higher trained than a Paramedic. Notice I didn’t say ambulance, because of the versatility of the NEAS Pathways system. This one person claimed to have a condition that he clearly did not, yet wanted the ambulance to take him in regardless. It was clear to everyone on the scene that it wasn’t necessary, but away we went anyway, just to be sure.
Most of the other persons who dialed 999 and got the tall American Fireman were simply looking for medical advice when they were scared or frightened. Does anyone remember the last time someone called 911, you responded and THEN they made their decision based on your assessment and advice? It sure as hell was more than 11 months ago, I’d wager even more than 11 years ago.
the Project has shown me how we in the EMS Profession have allowed our abilities and responsibilities to be hijacked. We are no longer help arriving in a time of need, but a means to get into the ER. Granted, the few instances when we have to say, “No, always call us if this happens” through gritted teeth to the old man who fell out of bed aside, I have been told to do my job and take someone to the hospital for the last time.
My job is not to take someone to the hospital, but to assess their complaint and devise an appropriate treatment, if necessary. Not drive someone to the hospital, especially in my new fire engine only capacity.
Imagine you drive a tow truck. Someone calls stating their car is broken down and they need a tow. When you arrive you find their stereo is broken, but they want the car towed to the shops, just to be sure. You’d hook that car and be glad you can bill them, right? But what if you ran a free towing service and other cars were actually broken down, needing you more? Another one of my bad analogies for sure, but one that always creeps into my mind when I meet folks who decide to go before I tell them otherwise.
No longer should we let our clients dictate their transport options without a complete assessment and history, condition permitting. In an emergency, we will obviously default to transport, but what about the other 95% of our business? The ones who decided to goto the hospital hours ago, but waited to call us for their stubbed toe, or cough, or fever of 101, or sprained wrist? They have grown accustomed to a level of service they do not need. They are entitled in their minds and it is not just a certain generation, this cuts across all economic and age levels.
ALS units flying through traffic to meet that magical response time, and for what? A sprained knee? Painful for sure, urgent certainly, an emergency…debatable.
Somewhere along the line lawyers wiggled their way into the medical care field, willing to pull the trigger and sue any paramedic who flinches and tries to tell their car accident victims that going to the ER when uninjured will not help them in court. I find myself practicing defensive EMS all the time, it was witnessed by Mark more than once, most notably on a minor scooter accident he can elaborate on.
But it’s easier to C-spine everybody than to learn how to clear, prove to your medical director you can be trusted, and then do it right?
Enough of what’s easy. Enough of playing to the lowest common denominator. Enough of listening to someone with ZERO training and education tell me about how the shoulder articulates, not even able to name a single bone, muscle, nerve or blood vessel in the area. Tell me what happened, what hurts and what doesn’t and let me do my job. Answer my questions honestly. At the end I’ll tell you what I think and discuss with you your options and what I believe is best.
“That will never work!” You shout at your computer. I saw it work. The problem is convincing the newly retired man that he can drive to the ER or clinic himself for the insect bite from 2 days ago, provided he stops scratching it to make it red every time I can’t find it on reassessment.
We are the reason our clients are so poorly informed. There is abuses of the 999 system, there have to be and reading Nee Naw, we know there are, but I didn’t see it in my 4 days with Mark and the NEAS.
So what can we do to make people understand we are more than a flashing lights taxi service?
That is what we need to focus on and something I hope to expand upon in the very near future.